Dispatcher

The CSS Dispatch Auditor supporting the NOC should be a creative individual with a proven track record of fixing challenging business problems. This individual must be detail-oriented, with an aptitude for analyzing data and processes. They should be able to collaborate effectively with business owners to investigate complex issues, understand current...

The CSS Dispatch Auditor supporting the NOC should be a creative individual with a proven track record of fix challenging business problems. This individual will need to be detail-oriented, with an acumen for analyzing data and process. He/she will need to be able to work in collaboration with business owners to drill deep into complex issues, get a clear...

As an IT Dispatcher at Staff4Me, you will be a vital part of our operations team, responsible for efficiently managing and coordinating IT support activities. Your role will include routing incoming service requests to appropriate technicians, ensuring timely service delivery, and maintaining clear communication between clients and IT teams. You will work...

Job DescriptionScope of Work:- Process requests from customers by assigning technicians to work orders base on the scope of work, tech skill set, tech availability and location.- Confirm all the appointments with the customers prior to the tech arriving.- Work with technicians to update job status, job notes, deliverables, and assign them to remote support...

Scope of Work:Answer phones, chats, and emails promptly and professionally.Schedule theProcess outbound and receive inbound calls from customers confirming appointments.Process outbound and receive inbound calls from field technicians to update work order status.Modify work orders to reflect order line-item changes or deletions.Cancel, Reschedule, or place...

Dispatcher who will facilitate same-day deliveries across the whole US including Dispatching Runs, Communicating with Cross-Functional Teams and Daily interaction with Driver Agents. This position reports to the Dispatch Operations Manager.Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs, and service...

Job DescriptionProcess requests from customers by assigning technicians to work orders based on the scope of work, tech skill set, tech availability and location.Confirm all the appointments with the customers prior to the tech arriving.Work with technicians to update job status, job notes, deliverables, and assign them to remote support as neededMonitor the...

Quality Assurance Analyst (QA) Job DescriptionThe Quality Assurance Analyst (QA) is responsible for assessing the performance quality of our NOC associates who interact with our existing and potential customers. The QA will monitor inbound and outbound calls, cases, dispatches, and email responses to evaluate associate demeanor, technical accuracy, customer...

IT Support Coordinator RoleWe are seeking a highly skilled and organized IT Support Coordinator to join our operations team. This is a dynamic role that requires the ability to multitask, work under pressure, and provide exceptional customer service.This position involves managing and coordinating IT support activities, including routing incoming service...

Initiation - defines the project's scope, objectives, tasks and timeline.Planning - develops and coordinates the project plans and documents the project requirements.Execution and Monitoring - monitors and tracks the progress of the projects and coordinates with the project team/operations in identifying risks and project delays. Ensures that project...