Dispatch Auditor

1 week ago

Cebu City, Central Visayas, Philippines Staff4Me Full time

The CSS Dispatch Auditor supporting the NOC should be a creative individual with a proven track record of fixing challenging business problems. This individual must be detail-oriented, with an aptitude for analyzing data and processes. They should be able to collaborate effectively with business owners to investigate complex issues, understand current processes, and recommend solutions for improvements and streamlining.

Responsibilities:
  1. Select workload in ServiceNow
  2. Audit all dispatches for correct billing
  3. Ensure notes justify the Scope selected — "If it is not in the notes, it did not happen"
  4. Ensure parts captured in Dispatch parts Scope are justified by the notes
  5. Adjust questions in the WOT to accurately reflect what actually happened
  6. Select correct information, including billing for Dispatch Parts
  7. Manipulate Time and Date to fit dispatch parameters
  8. Ensure Scope is met
Qualifications:
  • Strong reading skills
  • Ability to navigate ServiceNow and WorkMarket
  • Excellent communication and interpersonal skills
  • Comfortable working independently and as part of a team
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