CSR - Dispatch
4 weeks ago
- Process requests from customers by assigning technicians to work orders based on the scope of work, tech skill set, tech availability and location.
- Confirm all the appointments with the customers prior to the tech arriving.
- Work with technicians to update job status, job notes, deliverables, and assign them to remote support as needed
- Monitor the technicians' route and ensure that customers' appointments are met according to customers' expectations.
- Update customers with a new ETA if the techs has not made it onsite
- Notate the customer's account and assist in work order closure
- Cancel, Reschedule and place jobs on hold as needed
- Process inbound and outbound calls from/to customers and technicians. Answer phones promptly and professionally.
- Processes and evaluates information received, prioritizes calls or activities and escalates issues accordingly
- At least 2 years in College, preferably experience working as a Customer Service Representative
- Has good English communication skills
- Has excellent customer service skills and problem-solving skills
- Willing to work on shifting schedule and on-site
- Preferred but not required - knowledge in the use of Contractor Management software, such as Work Market or Field Nation
- Processes and evaluates information received, prioritizes calls or activities and escalates issues accordingly
- Process inbound and outbound calls from/to customers and technicians. Answer phones promptly and professionally.
- Cancel, Reschedule and place jobs on hold as needed
- Notate the customer's account and assist in work order closure
- Update customers with a new ETA if the techs has not made it onsite
- Monitor the technicians' route and ensure that customers' appointments are met according to customers' expectations.
- Work with technicians to update job status, job notes, deliverables, and assign them to remote support as needed
- Confirm all the appointments with the customers prior to the tech arriving.
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CSR - Dispatch
4 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeJob DescriptionScope of Work:- Process requests from customers by assigning technicians to work orders base on the scope of work, tech skill set, tech availability and location.- Confirm all the appointments with the customers prior to the tech arriving.- Work with technicians to update job status, job notes, deliverables, and assign them to remote support...
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Customer Care Representative
4 weeks ago
Mandaluyong City, National Capital Region, Philippines San Miguel Corp. Full timeSelect how often (in days) to receive an alert:Title: Customer Care Representative - Local Service DeskLocation:Mandaluyong City (ABK0), PHDate: Aug 7, 2025Description:Position Title: Customer Care RepresentativeWork Base: HOC - Mandaluyong CityQualifications: College graduate (preferably IT-related course); with above average computer skills; effective...
