Retail Training Manager

3 weeks ago

Cebu City, Central Visayas, Philippines Ace Hardware Phils., Inc. Full time

Job Purpose

This role is responsible for delivering in-store training and coaching focused on product knowledge, customer service, and selling skills. The Retail Trainer will be embedded in one store per month within an assigned region, providing daily coaching and weekly learning sessions to store teams. This role plays a key part in improving store KPIs and also serves as a development track for future Store Head positions.

Responsibilities

  • Deliver in-store coaching sessions on product knowledge, customer service (GREET), and selling techniques.

  • Conduct staff learning huddles, quizzes, and observation-based coaching.

  • Track improvement in sales KPIs: ATV, ATU, conversion, and mystery shopper scores.

  • Submit monthly dashboards and success stories per store rotation.

  • Partner with Store Heads and Area Managers to address store team capability gaps.

  • Rotate across assigned stores monthly

  • Contribute to talent development by identifying high-potential store team members.

  • Participate in regular syncs with the Training Team to share learnings.

Key Interfaces:

  • Store Head

  • Area Manager

  • Store Teams

  • Training Team

Education and Experience:

  • Minimum of 5 years of experience in retail operations, preferably in a store-based leadership role (ex., Store Head, Sales Coach)

  • Proven track record in customer service, sales performance, and team coaching

  • Hands-on experience with retail systems such as POS, inventory tracking, and sales analytics

  • Strong working knowledge of hardware, tools, building materials, and home improvement projects is a plus

  • Prior experience delivering on-the-floor coaching or training is highly preferred

Key Qualifications

  • Bachelor's degree in Business, Retail Management, Education, or a related field.

  • Certifications in Training & Development are a plus.

Competencies:

  • Leadership: Able to guide, motivate, and develop others through coaching, feedback, and training.

  • Product Expertise: In-depth knowledge of hardware products and the ability to communicate this knowledge effectively.

  • Customer-Centric: Focus on improving the customer experience through employee education and empowerment.

  • Collaboration: Ability to work cross-functionally with store teams, management, and senior leadership to align training with overall business goals.

  • Coaching Agility: Ability to quickly assess team dynamics and adapt training style.

  • Field Presence: High visibility on the sales floor, coaching in real time.

Skills

  • Excellent communication, presentation, and facilitation skills, with the ability to explain complex product information simply and engagingly.

  • Strong organizational and time management skills, with the ability to manage multiple training initiatives simultaneously.

  • Knowledge of adult learning techniques and training methodologies, with the ability to adapt to different learning styles.

  • Analytical mindset with the ability to measure training effectiveness and performance improvements.

Work Set up:

  • Onsite

  • 6 days workweek.

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