Training Manager
1 week ago
Work Setup: Hybrid
Requirements:
Minimum of 2 years as a training manager in the BPO industry.
Manage process trainers, assistant managers, and lead assistant managers aligned to the process.
The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating training classes as needed, administering training needs analyses; and coming up with action plans to address knowledge gaps.
College graduate, preferably in Nursing, Psychology, Mass Communications, or Education
Positive feedback from local leadership and their leadership teams.
Responsibilities:
Help the senior training manager oversee or coordinate the different training requirements for the program and its projects in the assigned account(s).
Monitor, coach, and mentor trainers to help develop the required skill sets.
Develop training materials, activities, and assessments.
Facilitate training classes as needed.
Help the senior training manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
Protects the confidentiality of clients and adheres to company policies regarding confidentiality.
Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
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