Trainer - Retail (Cebu) | Onsite

4 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Nature Of the Account: Retail

Start Date: 15-Aug

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: 24x7

Educational Requirement: College Degree

Work Experience:

  • Minimum 1 year experience as Trainer
  • Preferred: retail background, but can be a trainer for any customer service accounts
  • Good communication skills
  • Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred

Responsibilities:

  • Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
  • Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
  • Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
  • Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.

  • Product Trainer

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Trainer - Retail (Cebu) | OnsiteNature Of the Account: RetailStart Date: 15-AugType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: shifting schedulesEducational Requirement: College DegreeWork Experience:Minimum 1 year experience as a trainerPreferred: retail background, but can be a trainer for any customer...

  • BPO Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Trainer - Retail (Cebu) | OnsiteNature Of the Account: RetailStart Date:ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)ShiftSchedule | Rest Days:shifting schedulesEducational Requirement: College DegreeWork Experience:Minimum 1 year experience as a trainerPreferred: retail background, but can be a trainer for any customer...

  • Cebu Onsite

    3 weeks ago

    Cebu City, Central Visayas, Philippines Dynamic Talent Solutions Full time

    CEBU ONSITE – Customer Service Representatives (Open to Fresh Graduates / No Experience)What You'll Be Doing:Work in a 100% call center and phone-based environmentAnswer incoming calls and assist customers with their inquiriesProvide friendly and helpful support to resolve customer concernsLog interactions accurately and follow up when neededWe're Looking...

  • Travel Sales Trainer

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ is looking to fill an on-site position for a Travel Sales Trainer in Cebu immediately.The pre-screening interview will take place over the phone.About the Job: Trainer - Travel Sales (Cebu)Nature of the Account: TravelType of Support: VoiceWork Arrangement: Onsite (Cebu)Shift Schedule / Rest Days: US Business HoursEducational Requirement: College...

  • Communications Trainer

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Setup: Hybrid (Onsite during training period) in Cebu CityShift: 2PM to 11PM Qualifications:• Bachelor's Degree• With at least 1 year of experience as a Communications Trainer (any field)• Open to process trainers (open to non-BPO industries)• Excellent English Communication skills.• Exposure to American culture is a plusJob Overview:• Needs...

  • Communications Trainer

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Setup: Hybrid (Onsite during training period) in Cebu CityShift Schedule: 2 PM to 11 PM Qualifications:• Bachelor's Degree• With at least 1 year of experience as a Communications Trainer (any field)• Open to Process Trainers (must be in BPO)• Excellent English Communication skills.• Exposure to American culture is a plusJob Overview:• Needs...

  • Trainer - Travel Sales (Cebu) | Onsite

    3 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Start Date: ASAPNature Of The Account: Travel SalesType of Support: VoiceWork Arrangement:100% OnsiteShift Schedule | Restdays:Night ShiftEducational Requirement:At least 2nd year completedWork Experience:Minimum of 3 years total experience (At least 6 months to 1 year as a Trainer)Must have experience in handling Sales CampaignTools: Salesforce, PPT,...

  • BPO Communications Trainer

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Communications Trainer (Cebu) | HybridWork Setup: Hybrid (Onsite during training period) | CebuStart Date: ASAPNature Of The Account: Talent SkillingType of Support: SupportShift: 2PM to 11PM Qualifications:Bachelor's DegreeWith at least 1 year of experience as a trainer (any field).Open to processing trainers, even if they come from non-BPO...

  • Call Center Communications Trainer

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position Title: Communications Trainer (Cebu) | HybridWork Arrangement: Hybrid (Onsite during training period) in Cebu Start Date: ASAP Account Type: Talent Skilling Support Type: Support Shift Schedule: 12 PM - 9 PM | Fixed weekends off Qualifications: High school graduate or equivalent (High school/senior high school) At least 1 year of...

  • Call Center Trainer

    4 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ is seeking a call center trainer to immediately fill an on-site position.The preliminary pre-screening interview will be conducted via phone.**Job Title: Call Center Trainer (Cebu)****Work Setup:** On-site in Cebu City**Shift:** 1 PM - 10 PM, Monday to Friday (Set Schedule)**Requirements:**- A minimum of 2 years of experience as a Call Center Trainer in...