Training Manager

4 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

About the job Training Manager (Cebu) | Hybrid

Work Setup: Hybrid

Requirements:

  • Minimum of 2 years as a training manager in the BPO industry.
  • Manage process trainers, assistant managers, and lead assistant managers aligned to the process.
  • The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating training classes as needed, administering training needs analyses; and coming up with action plans to address knowledge gaps.
  • College graduate, preferably in Nursing, Psychology, Mass Communications, or Education
  • Positive feedback from local leadership and their leadership teams.

Responsibilities:

  • Help the senior training manager oversee or coordinate the different training requirements for the program and its projects in the assigned account(s).
  • Monitor, coach, and mentor trainers to help develop the required skill sets.
  • Develop training materials, activities, and assessments.
  • Facilitate training classes as needed.
  • Help the senior training manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
  • Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
  • Protects the confidentiality of clients and adheres to company policies regarding confidentiality.
  • Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.

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