it service desk

1 week ago


Manila, National Capital Region, Philippines Pan Asia Resources Philippines Inc Full time

Employment Type: Direct Hire, Full Time, Permanent

Work Schedule: Shifting - candidate should be okay with any work schedule.

Work Arrangement: Onsite

Work Location: BGC, Taguig or Angeles Pampanga

Max Salary Offer: 45,000

Job Description:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers

Requirements and skills:

  • 1-5 years' experience as an IT help desk
  • College Graduate
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Customer-oriented and cool-tempered
Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Information Technology
Industries
  • IT Services and IT Consulting
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