Customer Experience Executive

10 hours ago

Makati City, National Capital Region, Philippines Probe CX Full time
  1. Send appropriate emails/communication to the stores to resolve customer inquiries and assist in the delivery of orders to customers.
  2. Respond to email inquiries/SMS/Live Chat from customers who are shopping online for store products and resolve their inquiries.
  3. Handle inquiries via email from the Customer Care web feedback cases. Update customers' accounts with appropriate notes and details after the call.
  4. Make occasional outbound calls to the Australia customer service team and Kmart online stores to coordinate the delivery of items to customers.
  5. Process and respond to customer emails/SMS/Live Chat.
  6. Escalate critical issues to Management, where required.
  7. Ensure the process is followed as per QA guidelines.
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