
Customer Experience Executive
3 days ago
Responsible for:
The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS. We are responsible for delivering high-quality, prompt, and efficient responses while working closely with internal teams to resolve customer concerns and enhance customer experience.
Main Activities and Responsibilities:
Probe CX Compliance:
Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
Actively contribute to Probe's commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.
Act ethically with integrity, honesty, and trust, to uphold Probe's compliance culture and maintain the highest standards of business conduct.
Complete all necessary training requirements and professional development opportunities.
Comply with Probe's privacy, data protection and information security policies when handling personal data and uphold high standards of data protection, security and fraud prevention in the course of your employment. This extends to being diligent to protect Probe and client data and assets and never sharing passwords, one time passwords (OTP), multi-factor authentication (MFA) with anyone (even colleagues, supervisors or a client), staying alert for suspicious calls, chats or emails asking for account or personal/login information and not clicking on suspicious links.
Support our speak up culture and report suspected or actual improper conduct in accordance with our Whistleblower Policy.
Customer Experience:
Respond to customer inquiries through chat, email, and sms channels.
Resolve customer issues in a timely and efficient manner.
Document customer interactions and update customer records.
Collaborate with internal teams to address customer concerns.
Stay updated on product knowledge and company policies.
Identify and escalate complex issues to appropriate departments.
Provide feedback to improve customer support processes
Core Competencies:
Systems Processes & Policy
Ensure all policies & procedures are adhered to, including compliance obligations
Implement functional organisational design & optimal workforce planning
Ensure key function policies are in place & are current
Drive & implement operational excellence in function / line of business
Ensure compliance within function / line of business
Client & Stakeholders
Establish & maintain effective working relationships with Managers & peers, employees & key stakeholders
Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, peers & direct reports
Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors, Board & Executive team
Key Skills and Capabilities:
Problem solving and conflict resolution skills
Excellence in service delivery
Proficient written and oral communication skills
Efficient and accurate typing ability
Ability to build rapport quickly and effectively
Maintains service quality under time pressures
Attention to detail
Analytical skills
Qualifications and Typical Experience:
Educational Attainment: At least Senior High School/2ndyearCollege
Desired Years of Experience: 1 – 2 years of continuous work experience
Desired Industry Exposure: BPO / Any industry experience
Desired Role Exposure Prior: BPO experience as a Customer Service Representative, Technical Support Representative, IT Helpdesk, Quality Analyst, RTA, RA/ Team Leader
IT fresh graduates are also welcome to apply
Other Position Requirements:
Subject to business demands, additional hours may be required
Subject to business demands, you may be required to move to any other campaign/project on a temporary basis, in accordance with the needs of Probe
-
Customer Experience Executive
3 days ago
Makati City, National Capital Region, Philippines Probe Group Full time $40,000 - $80,000 per yearApply NowBack to search resultsPrevious job Next jobJob DescriptionJob Description SummaryUnder the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance...
-
Customer Relations
1 week ago
Makati City, National Capital Region, Philippines Experience Abroad Full time ₱250,000 - ₱450,000 per yearCompany DescriptionExperience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities...
-
Customer Experience Executive
2 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱104,000 - ₱130,878 per yearResponsible for:The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPL's features, benefits, quality and other service packages which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via phone and/or email. These inquiries...
-
Customer Experience Executive
4 weeks ago
Makati City, National Capital Region, Philippines Probe CX Full timeSend appropriate emails/communication to the stores to resolve customer inquiries and assist in the delivery of orders to customers.Respond to email inquiries/SMS/Live Chat from customers who are shopping online for store products and resolve their inquiries.Handle inquiries via email from the Customer Care web feedback cases. Update customers' accounts with...
-
Customer Experience Executive
1 day ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearResponsible for: The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPL's features, benefits, quality and other service packages which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via phone and/or email. These inquiries...
-
Customer Experience Executive
3 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearResponsible for: The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPL's features, benefits, quality and other service packages which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via phone and/or email. These inquiries...
-
Customer Experience Executive
3 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱600,000 - ₱1,200,000 per yearAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Experience Executive
3 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱150,000 - ₱250,000 per yearJob PurposeUnder the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Minimum Requirements:At least completed second year in college or...
-
Customer Experience Executive
3 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time $2,000 - $3,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Experience
1 day ago
Makati City, National Capital Region, Philippines PhilCare Inc. Full time ₱800,000 - ₱1,200,000 per yearJOB PURPOSE:The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.DUTIES AND RESPONSIBILITIES:Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO servicesExecutes...