Operations Director

4 weeks ago

Manila, National Capital Region, Philippines GGIS Services Full time

Job Title: Operations Director – Healthcare BPO
Location: Onsite (Quezon City)
Work Schedule: Night Shift
Salary Package: ₱200,000 – ₱220,000 (Package)
Start Date: ASAP

Job Summary:
We are seeking an experienced and results-driven Operations Director to lead and oversee our Healthcare BPO operations. The ideal candidate will have 5 to 8 years of proven experience in a similar leadership role within the healthcare outsourcing industry. This role requires strategic vision, operational excellence, and a deep understanding of healthcare processes including RCM, AR, and claims management.

Key Responsibilities:

Oversee the daily operations of multiple healthcare BPO programs, ensuring performance and quality targets are consistently met or exceeded

Develop and implement strategic plans to optimize productivity, enhance client satisfaction, and ensure regulatory compliance

Lead and mentor operations managers and teams to drive high performance and career growth

Collaborate with cross-functional departments including Workforce, QA, Training, and HR to support operational needs

Serve as a key point of contact for clients, maintaining strong relationships and ensuring service level agreements (SLAs) are upheld

Monitor KPIs, prepare executive reports, and provide insights to executive leadership

Drive continuous improvement initiatives across teams and processes

Qualifications:

5 to 8 years of experience as an Operations Director in a Healthcare BPO setting

Extensive knowledge of healthcare processes such as RCM, AR collections, prior authorization, and claims processing

Strong leadership, communication, and client management skills

Ability to work onsite in Quezon City

Amenable to working the night shift

Can start immediately

Comfortable with the offered compensation package (₱200K–₱220K)

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