
Customer Support Expert
19 hours ago
Customer Support Expert
About the Role:
- We seek a Customer Support Expert with excellent English communication skills, extensive customer support experience, and hands-on technical expertise.
Key Responsibilities:
- Demonstrate a deep understanding of customer context to offer strategic solutions in real-time.
- Monitor, troubleshoot, and respond promptly to all inquiries.
- Offer guidance on conversion rate optimization best practices.
Required Skills and Qualifications:
- Excellent verbal, written, and reading English communication skills.
- 4+ years of experience in customer support (SaaS, eCommerce, tech preferred).
- Hands-on technical expertise and Shopify proficiency.
- Familiarity with conversion rate optimization best practices.
Benefits:
- Opportunity to work with a dynamic team.
- Develop your technical expertise and skills.
- Promote our products or services effectively.
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