Patient Account Representative

4 weeks ago

Davao City, Davao, Philippines FGC+ Full time
About FGC+

#SparkSuccess at FGC+

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we\'ve built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About The Job
  • The primary responsibility in the role of a Healthcare Customer Service Representative is to accurately answer telephone-based questions from patients regarding their account, in a timely manner while providing exceptional customer service and adhering to strict patient privacy rules and guidelines. Additional responsibilities include processing credit card transactions, making outbound courtesy calls to patients to obtain outstanding payments and assisting patients with other insurance and payment related requests. If a question or request cannot be completed while on a phone call, the matter must be escalated to the appropriate party and resolved in a timely manner.
What You\'ll Do
  • Handle all incoming calls in a manner that adheres to HIPAA privacy regulations.
  • When returning or placing outbound calls, the same HIPAA privacy regulations must be followed.
  • Log in and out of multiple systems (including practice management systems) to research and answer patient's questions, accurately and with detail.
  • Obtain patient payment information over the phone, process the payment and appropriately note the account.
  • Escalate issues effectively to a supervisor or management for assistance.
  • Responsible for ensuring all client specific protocols are followed during the patient billing cycles.
  • Provide accurate and thorough analysis of aging, as requested.
  • Review statements to ensure that the information and balance is accurate.
  • Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar manner.
  • To undertake other duties commensurate with the grade as requested by the immediate superior.
What You\'ll Bring
  • At least 2 years of BPO experience under a Healthcare account
  • Excellent communication skills both verbal and written
  • Comfortable working with numbers
  • Can work onsite and graveyard shift
What We Have To Offer
  • A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
  • A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
  • A market competitive total compensation/rewards package including:
  • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

A million possibilities are waiting to be ignited. Click "Apply Now"

The Pay Range For This Role Is

18,600 - 23,460 PHP per month (Sands Office)


#J-18808-Ljbffr

  • URGENT: Patient Account Representative

    1 week ago

    Davao City, Davao, Philippines Focusinc Group Corp. Full time ₱250,000 - ₱500,000 per year

    #SparkSuccess at FGC+Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse...

  • URGENT: Patient Account Representative

    1 week ago

    Davao City, Davao, Philippines FGC+ Full time ₱18,000 - ₱23,000 per year

    #SparkSuccess at FGC+Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse...

  • Patient Relations Officer

    1 week ago

    Davao City, Davao, Philippines Asalus Corporation (IntelliCare) Full time ₱250,000 - ₱500,000 per year

    Responsible for reviewing and validating final Statements of Accounts (SOAs) for confined members under Intellicare and Avega, ensuring accuracy in hospital charges and alignment with diagnoses. Ensures all required documents are complete before endorsing to the Claims Processing Department. Accurately completes In-Patient Summary Forms and monitors SOA due...

  • Customer Service Representative

    2 weeks ago

    Davao City, Davao, Philippines Sixeleven Global Services & Solutions, Inc. Full time ₱150,000 - ₱300,000 per year

    Sixeleven Global Services & Solutions, Inc. is hiring a Full time Customer Service Representative role in Bugac, Davao Region. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per monthJob Summary-The Enrollments Specialist and Customer Service...

  • Telco Billing Account

    4 days ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱40,000 - ₱120,000 per year

    We are looking for Customer Service Representatives to join our Telco Billing Account team. In this role, you will assist customers with billing inquiries, explain charges, process payments, and handle account updates. You will also address customer concerns, resolve issues related to their telecom services, and ensure a smooth and positive customer...

  • Trade Sales Representative

    4 days ago

    Davao City, Davao, Philippines Delex Pharma International, Inc. Full time ₱180,000 per year

    Delex Pharma International Inc. is a proudly Filipino-owned and managed pharmaceutical and medical devices company based in Quezon City. As the 3rd largest national company in the hospital-based channel (according to IQVIA's 2020 report) and an ISO 9001:2015-certified organization with top-tier global partners, we are committed to bridging gaps in critical...

  • Accounting Staff

    2 weeks ago

    Davao City, Davao, Philippines Adigrati Vostro Pty Ltd – Representative Office Full time ₱150,000 - ₱250,000 per year

    Job Responsibilities:Due to the ongoing expansion of our Company's Overseas Operations we are now seeking additional Graduates to join our Office in Matina, Davao City,The position is full time, Monday to Friday in a very modern spacious office in the heart of Matina and close to transportLiving in the surrounding area would be advantageous & preferredA...

  • Medical Sales Representative

    2 weeks ago

    Davao City, Davao, Philippines Davpro Medical Full time ₱600,000 - ₱1,200,000 per year

    Job Title: Medical Sales RepresentativeCompany: DAVPRO MEDICALLocation: Mamay Rd, Barangay Angliongto, Davao CityJob Type: Full-timeAbout UsDAVPRO MEDICAL is a trusted provider of high-quality medical supplies, serving hospitals, clinics, long-term care facilities, and private practices. We're dedicated to improving patient care through reliable,...

  • Kickstart Your Career Today as a Customer Service Representative – Davao

    1 week ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱250,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives in Davao. In this role, you will be the first point of contact for clients, handling inquiries, providing solutions, and ensuring customer satisfaction. The ideal candidate is patient, professional, and committed to delivering high-quality...

  • We Are Hiring Telecom Account Representative – Davao Site

    1 week ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱250,000 - ₱450,000 per year

    Telecom Account Representative – Davao SiteAre you ready to be the voice of a leading telecom brand? Join our team in Davao del Sur as a Telecom Account Representative and play a key role in delivering exceptional customer service.In this role, you'll be the first point of contact for customers, handling inquiries via phone, chat, or email. Your...