Quality Controller Coordinator

Join RONIN, part of the Rippleffect Group, a partnership of highly-connected digital brands with an international presence. RONIN is a market-leading research organisation with over 30 years of experience, specialising in multichannel data collection and global market research in B2B, Healthcare and hard-to-reach segments. We conduct online, CATI and digital recruitment across more than 50 languages.

About Us

RONIN International provides a comprehensive range of services to help organisations understand customers' thoughts and behaviours. We deliver both qualitative and quantitative market research worldwide and partner with leading global brands.

Our clients include IBM, Microsoft and Sanofi, along with market research agencies such as Kantar, GfK and Ipsos, using our Global Data Collection Centre for high-quality data.

RONIN International and its international subsidiaries are part of the Rippleffect Group, alongside Reading Room and Fat Media.

JOB PURPOSE

This role works within the Quality Control (QC) department at RONIN. The QC department handles CATI centre quality control operations, focusing on quality assessment and monitoring of market research call recordings.

• Carry out quality control and assessment tasks of market research calls.
• Download relevant recordings for QC work, including completed interviews, weekly monitoring, and first shift monitoring quality control.
• Keep the QC area tidy and organised in the relevant network drive or SharePoint location.
• Accurately time questionnaires for market research projects.
• Organise and conduct feedback sessions with interviewers and QC staff.
• Validate market research participant identity, credentials, and update records as required, by contacting participants via telephone or other means in line with procedures.
• Update records related to market research participants following validation checks, ensuring high data entry accuracy.
• Contribute to improving participation validation processes.
• Edit and anonymise recordings using provided software.
• Support transcription management for our teams.
• Prepare materials for external suppliers and QCers, including recordings for transcription, and verify delivery and quality of files.
• Ensure activities conform to standards such as ISO 20252, ISO 27001, applicable codes of conduct, and data protection law.
• Other duties as required.

• At least one year of experience in market research preferred but not required.
• Experience in a call centre is advantageous but not required.
• Good working knowledge of Microsoft Word and Excel.
• Excellent knowledge of English (written and verbal) required.
• Knowledge of another language at professional level is advantageous but not required.
• Strong timekeeping and organisational skills.
• Ability to effectively prioritise work.
• Good teamwork and collaboration abilities.
• Focused on delivering quality without compromising deadlines.

If you are seeking a new challenge with growth potential, get in touch with us. Apply with your CV and a short cover note highlighting why you are interested in this role and joining Ronin.

Please submit your application through our careers site so it is uploaded onto our recruitment system. You can apply with your CV or LinkedIn profile. If you do not apply through our careers site, we cannot guarantee that your application will be reviewed or that you will receive a response, particularly if there is strong interest in the role. Find out more about our hiring process.

Given the nature of the business and our clients' requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check and employment references.

Equality, Diversity and Inclusion RONIN International is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination. All employment decisions are based on merit, job requirements and business needs, and we aim for a workforce representative of all sections of society and our customers.

Find out more about us: https://www.ronin.com/