
Sales Representative
3 weeks ago
As an Inbound Sales Representative at World Host Group, you will be the first point of contact for potential customers reaching out via live chat, support tickets, and/or voice calls. Your primary responsibility will be to assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process. This role demands strong communication skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting sales targets.
Key Responsibilities- Respond promptly to inbound live chat, ticket, and voice inquiries, providing clear and accurate information on hosting services
- Assess customer requirements to recommend the best hosting solutions across product offerings
- Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience
- Maintain strong knowledge of all hosting brands and products to deliver expert insights
- Collaborate with support and technical teams to resolve pre-sales inquiries effectively
- Track, manage, and follow up on leads in the CRM to maximize sales opportunities
- Stay updated on industry trends, competitors, and new products to highlight our value proposition
- Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction
- Collect and share customer feedback to improve products, services, and internal processes
- 1-3 years of experience in an inbound sales or customer support role. Familiarity with web hosting services is highly preferred.
- Comfortable using live chat tools, voice systems, and CRM software. Experience with web hosting platforms is a plus.
- Highly organized with the ability to manage multiple conversations simultaneously.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Willingness to work flexible hours, including evenings and weekends as needed.
- A fast-paced, collaborative, and target-driven culture where your success will be recognized and rewarded
- Competitive compensation with performance-based incentives
Join us to build the team that builds
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