Sales Representative

2 days ago

Pasig, National Capital Region, Philippines World Host Group Full time
Overview

As an Inbound Sales Representative at World Host Group, you will be the first point of contact for potential customers reaching out via live chat, support tickets, and/or voice calls. Your primary responsibility will be to assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process. This role demands strong communication skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting sales targets.

Key Responsibilities
  • Respond promptly to inbound live chat, ticket, and voice inquiries, providing clear and accurate information on hosting services
  • Assess customer requirements to recommend the best hosting solutions across product offerings
  • Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience
  • Maintain strong knowledge of all hosting brands and products to deliver expert insights
  • Collaborate with support and technical teams to resolve pre-sales inquiries effectively
  • Track, manage, and follow up on leads in the CRM to maximize sales opportunities
  • Stay updated on industry trends, competitors, and new products to highlight our value proposition
  • Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction
  • Collect and share customer feedback to improve products, services, and internal processes
About You
  • 1-3 years of experience in an inbound sales or customer support role. Familiarity with web hosting services is highly preferred.
  • Comfortable using live chat tools, voice systems, and CRM software. Experience with web hosting platforms is a plus.
  • Highly organized with the ability to manage multiple conversations simultaneously.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities.
  • Willingness to work flexible hours, including evenings and weekends as needed.
What We Offer
  • A fast-paced, collaborative, and target-driven culture where your success will be recognized and rewarded
  • Competitive compensation with performance-based incentives

Join us to build the team that builds


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