Senior Sales Representative

3 weeks ago

Pasig, National Capital Region, Philippines World Host Group Full time
The Opportunity

As a Senior Sales Representative, you will be a lead point of contact for potential customers reaching out via live chat, support tickets, and/or voice calls. You\'ll be responsible for handling complex inquiries, assessing their hosting needs, offering tailored recommendations, and guiding them seamlessly through the sales process. This role demands exceptional communication skills, a strategic, customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting and exceeding sales targets.

Key Responsibilities
  • Handle live chat, ticket, and voice inquiries professionally while providing accurate information on hosting services
  • Assess customer needs to recommend the most suitable hosting solutions
  • Convert inquiries into high-value sales through persuasive communication
  • Maintain strong knowledge of hosting products to deliver expert recommendations
  • Collaborate with teams to resolve pre-sales inquiries and guide junior sales representatives
  • Manage and track leads in the CRM to maintain a healthy sales pipeline
  • Stay updated on industry trends and competitors to effectively highlight our value
  • Consistently achieve monthly sales targets and conversion goals
  • Share customer feedback to improve products, services, and internal processes
About You
  • 4-5+ years of experience in inbound sales or customer support roles. Familiarity with web hosting services is highly preferred.
  • Comfortable using live chat tools, voice systems, and CRM software. Experience with web hosting platforms is a plus.
  • Highly organized with the ability to manage multiple conversations simultaneously.
  • Excellent communication and interpersonal skills
  • Ability to work independently and manage multiple priorities
  • Willingness to work flexible hours, including evenings and weekends as needed.
What We Offer
  • A rare opportunity to drive sales growth and expand market presence in a truly global, scaling business.
  • A fast-paced, collaborative, and target-driven culture where your success will be recognized and rewarded.
  • Competitive compensation with performance-based incentives.

Join us to build the team that builds

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Internet Publishing

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