Admin Specialist
7 days ago
SENIOR ADMIN SPECIALIST
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
Position Summary
This position is primarily focused on the company's client elections and import processes. They will act as subject matter expert in their day-to-day activities and help staff with miscellaneous projects.
Essential Functions
- Process all import types: COBRA, eligibility, deduction, open enrollment, carryover/rollover for all benefits plans within the company's product offering and any corresponding discrepancy reports.
- Read and follow special processing notes, if applicable.
- Process production files within 2 business days, as assigned.
- Monitor team email account/Salesforce cases and respond to clients within 24 hours of request being assigned.
- Manage Triage hours; respond the same day.
- Determine the file issue and reach out to necessary contacts to resolve.
- Communicate about file issues and save correspondence.
- Perform other duties and projects as assigned individually or as part of a team.
Qualifications
- Demonstrated ability to work independently.
- Ability to mentor other team members.
- Above-average Excel skills (data manipulation).
- Self-motivated work style.
- High attention to detail.
- Strong written and verbal communication skills.
- Approach all tasks with a customer service attitude.
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