Helpdesk Assistant

1 week ago


Pasig, National Capital Region, Philippines GlyphStudios, Inc. Full time

Posted 3 days ago and deadline of application is on 30 Sep

Job Description

The Helpdesk Assistant provides support to end-users by troubleshooting and resolving issues related to common technical problems. The role involves responding to user inquiries, providing solutions to common technical problems, and escalating complex issues to higher-level support teams. The Helpdesk Assistant is crucial in ensuring smooth operation of IT services and maintaining high levels of user satisfaction.

Minimum Qualifications

Communication Skills:

  • Strong Verbal Communication: Ability to explain issues to non-technical users clearly and professionally.
  • Written Communication Skills: Proficient in creating tickets, documentation, and emails in a clear and professional manner.
  • Customer Service Skills: Ability to provide empathetic and effective support, focusing on user satisfaction.

Problem-Solving and Analytical Skills:

  • Ability to analyze and resolve problems quickly and efficiently.
  • Strong troubleshooting and logical thinking skills, especially when dealing with common technical issues.

Organizational Skills:

  • Ability to prioritize and manage multiple requests at once.
  • Attention to detail when logging incidents and documenting solutions.
  • Good time management to handle tasks effectively within deadlines.
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