Junior Service Desk Officer
3 days ago
We are seeking a motivated and customer-focused Level 1 IT Service Desk Analyst to join our dynamic IT team.
This role combines internal IT helpdesk support with external client-facing responsibilities, including user management, IT batch processing, and technical troubleshooting.
We're looking for confident communication skills, a diligent and reliable work ethic, and a good team player.
Key Responsibilities:- Provide first-level IT support for internal users and external clients
- Troubleshoot and resolve technical issues related to Office 365, MS Windows 10/11, and basic networking
- Perform user account management tasks, including account creation, updates, and deactivation
- Monitor and manage IT batch processing to ensure smooth operations
- Assist with the maintenance and security of IT systems, ensuring compliance with best practices for network security and data protection
- Support the setup, configuration, and maintenance of hardware and software
- Collaborate with senior support technicians for issue escalation and resolution
- Document technical issues and resolutions in the service desk system
- Minimum of 12 months experience in an IT helpdesk or support role
- Proficiency in Office 365, MS Windows 10/11, and basic networking principles
- Familiarity with Windows Server environments
- Understanding of security concepts, network security best practices, and data protection
- Exposure to Azure, AWS, Intune MDM, and PowerShell scripting
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to deliver exceptional customer service in a professional and friendly manner
- Attention to detail and ability to manage multiple tasks effectively
- A proactive approach to learning and staying updated on the latest IT trends and technologies
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals, etc.)
- Experience with remote support tools and ticketing systems
- Attractive salary, allowances and benefits
- Opportunities for professional development and career progression
- Work within a team of experienced industry professionals
- A positive and supportive team environment
Entry level
Employment typeFull-time
Job functionDesign, Art/Creative, and Information Technology
IndustriesInternet Publishing
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