Junior Service Desk Officer

3 days ago


Pasig, National Capital Region, Philippines ESC Corporation Full time

We are seeking a motivated and customer-focused Level 1 IT Service Desk Analyst to join our dynamic IT team.

This role combines internal IT helpdesk support with external client-facing responsibilities, including user management, IT batch processing, and technical troubleshooting.

We're looking for confident communication skills, a diligent and reliable work ethic, and a good team player.

Key Responsibilities:
  • Provide first-level IT support for internal users and external clients
  • Troubleshoot and resolve technical issues related to Office 365, MS Windows 10/11, and basic networking
  • Perform user account management tasks, including account creation, updates, and deactivation
  • Monitor and manage IT batch processing to ensure smooth operations
  • Assist with the maintenance and security of IT systems, ensuring compliance with best practices for network security and data protection
  • Support the setup, configuration, and maintenance of hardware and software
  • Collaborate with senior support technicians for issue escalation and resolution
  • Document technical issues and resolutions in the service desk system
Technical Requirements:
  • Minimum of 12 months experience in an IT helpdesk or support role
  • Proficiency in Office 365, MS Windows 10/11, and basic networking principles
  • Familiarity with Windows Server environments
  • Understanding of security concepts, network security best practices, and data protection
  • Exposure to Azure, AWS, Intune MDM, and PowerShell scripting
Key Skills and Attributes:
  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical abilities
  • Ability to deliver exceptional customer service in a professional and friendly manner
  • Attention to detail and ability to manage multiple tasks effectively
  • A proactive approach to learning and staying updated on the latest IT trends and technologies
Preferred Qualifications:
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals, etc.)
  • Experience with remote support tools and ticketing systems
What We Offer:
  • Attractive salary, allowances and benefits
  • Opportunities for professional development and career progression
  • Work within a team of experienced industry professionals
  • A positive and supportive team environment
Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art/Creative, and Information Technology

Industries

Internet Publishing

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