Team Leader

3 weeks ago

Makati City, National Capital Region, Philippines ADP Full time

Lead the daily activities of your team by providing leadership, guidance, and direction to ensure work is completed according to scheduled deadlines, quality standards, priorities, and overall goals. Oversee standard process workflows, manage escalated client issues, and provide guidance on client resolutions. Track productivity and performance standards, analyze team statistics, and prepare reports for leadership.

Adaptability is crucial; thrive in a structured environment by setting priorities, organizing your day, multitasking, and providing prompt follow-up. Be a problem solver who finds solutions for time-sensitive issues and meets deadlines. Take initiative to seek answers and positive outcomes for both clients and ADP.

Coach and develop team members by training, mentoring, and identifying development needs. Collaborate with leaders to coordinate additional training, evaluate performance, and complete appraisals. Work with team members to establish Individual Development Plans, develop corrective actions, and oversee workforce management and succession planning. Have hire/fire authority in conjunction with Human Resources.

Manage escalations and resolve client issues by utilizing strong interpersonal skills and product knowledge. Communicate effectively with customers and representatives to exceed client expectations in every interaction.

Qualifications

Required: Bachelor's degree in HCM-related field or equivalent experience; minimum 4 years of supervisory or mentorship experience; 5+ years of customer service; proficiency in prioritizing critical client issues; effective time management, organization, and planning skills; project management experience; strong communication, interpersonal, conflict management, and mentoring skills.

Preferred: Experience in benefits administration, payroll, HR, or related fields; implementation experience; US Benefits & Payroll knowledge; technical training in related technologies; industry certifications such as PHR, CPP, FPC.

About the company

ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration, and more.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided upon request. Completion of Form I-9 and proof of work eligibility are required. An AEDT scores your skills and responses. For more info, visit NYC applicants may request alternative processes or accommodations.

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