
Retail Team Leaders
4 days ago
This position involves supervising and guiding teams of support agents in a fast-paced retail environment. The successful candidate will be responsible for creating an inspiring work environment with an open communication culture.
- Monitor team performance and report on key metrics
- Oversee day-to-day operations and delegate tasks as needed
- Motivate team members to achieve their full potential
- A degree or equivalent work experience in management or training is a plus
- At least 2 years of experience as a team leader or supervisor
- In-depth knowledge of performance metrics and technical skills
- Excellent written and spoken English communication skills
- Organizational and time management skills
- Problem-solving and decision-making skills
This role offers a competitive salary and opportunities for professional growth and development.
ResponsibilitiesThe Team Leader will be responsible for:
- Upholding the company's mission and values
- Monitoring team performance and reporting on key metrics
- Overseeing day-to-day operations and delegating tasks as needed
- Motivating team members to achieve their full potential
- Identifying training needs and opportunities
- Conducting coaching sessions and meetings
- Providing feedback and performance improvement plans
- Recognizing high performance and rewarding accomplishments
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