Logistics Operations Coordinator

1 day ago


Cebu City, Central Visayas, Philippines Outsourcey Full time ₱900,000 - ₱1,200,000 per year

Looking to take your career to the next level? Then this role is for you

Join Outsourcey and be part of our mission to revolutionize global talent expansion We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together

Profile Requirements:

  • Excellent written English, with a clear, professional, and efficient tone
  • Experience in logistics, operations, customer service or B2B admin support
  • Strong attention to detail and confidence working within structured processes
  • Ability to manage multiple tasks and timelines in parallel
  • Familiarity with platforms like or similar CRMs with built-in automations
  • Good judgement, clear thinking, and a calm, friendly tone in communication
  • Confidence liaising with both customers and suppliers (suppliers by phone if needed)
  • Ownership mindset with a commitment to resolving issues and following through
  • Organised, responsible and dependable
  • Comfortable working independently and contributing to a remote team
  • Able to follow defined processes while adapting to real-world changes
  • Understands how to prioritise based on urgency and importance
  • Proactive in identifying issues, asking questions, and solving problems
  • Takes pride in accuracy and reliability
  • Customer-focused, responsive, and thoughtful in written communication

Core responsibilities:

  • Review & validate new customer orders through internal workflows
  • Raise and track supplier purchase orders and follow up where required
  • Monitor progress across the supply chain to ensure accurate and timely delivery
  • Manage post-sale issues such as delays, damaged goods, or replacements
  • Respond to live chat and operations mail enquiries as the first point of contact
  • Provide clear, accurate responses and hand off where more detailed input is needed
  • Liaise with suppliers to gather information and confirm delivery or stock details
  • Ensure customers and colleagues are kept informed at relevant touchpoints
  • Assist with general admin, CRM updates, and internal process improvements

Benefits:
Competitive salary Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together



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