
Process & Quality Assurance Analyst
3 days ago
Select how often (in days) to receive an alert:
Title: Process & Quality Assurance AnalystLocation:
Pasig City (AAC0), PH
Date: Jul 2, 2025
Description:
Process Training and Compliance Analyst
Qualifications:
-Graduate of any Engineering course
-preferably Industrial Engineering, Business Administration, or related field; Lean Six Sigma or ISO 9001 certification is an advantage
-Preferably with 3 to 5 years in process improvement, QMS implementation or document control, experience with keeping systems and CSAT surveys
Technical Skills:
-Process improvement and Process improvement methodologies
-Process mapping and Time and Motion Studies- QMS maintenance and compliance (e.g., ISO Document and records management (versioning, IAL administration).
-Timekeeping system administration and reporting.-CSAT survey administration, analysis, and reporting.-Proficiency in MS Office, process mapping tools (e.g., Visio), and survey software.
Tasks, Duties & Responsibilities:·
Process Improvements/ Standardization/ Re-engineering· Time and Motion Studies/ Performance Metrics and Standards Setting
· Assistance in the delivery of SMITS internal projects/quality programs
· Time Accounting Administration· Customer Satisfaction (CSAT) Survey Administration, Analysis and Reporting
· Information Asset Library (IAL) Administration· Templates Creation, Review and Standardization· Process Compliance Reviews/Audits (not yet started)· Process Support
· QMS Implementation and Maintenance
Specific Roles:Process Improvements:
· Analyze current processes, recommend improvements, implement approved standard processes and monitor effectiveness of deployed processes
· Conduct Time and Motion Studies for the establishment of AHTs, productivity targets and FTEs· Develop and maintain Process Manuals/document standard processes (policies, procedures, guidelines, templates) in accordance with standard documentation guidelines
· Develop and maintain standard proposal templates· Maintain process documentation in the Information Asset Library (IAL)
· Provide process trainings as needed
· Provide process support and administrative functions
Time Accounting/ Chronos Administration
· Create chronos codes for approved client engagements/internal projects
· Generate Time Accounting Reports on compliance, utilization, and productivity based on time tracking system data
· Configure and maintain Timekeeping system parameters/ master data
· Provide timekeeping access to Project Managers/Project Leads/Support Leads
· Generate chronos interface data files for SMITS Financials
· Provide support on chronos inquiries/issues/concerns
· Conduct high level training to new employees on the timekeeping system
Customer Satisfaction (CSAT) Survey Administration, Analysis and Reporting
· Prepare Respondents Database· Release CSAT survey forms to respondents
· Record/consolidate and report ratings/comments
· Coordinate with functional groups on action plans for release to clients
· Prepare CSat Survey Feedback Forms
· Prepare CSAT Status Reports and Annual Report
Information Asset Library (IAL) Administration:
· Maintain an organized IAL structure for information assets
· Ensure an updated Information Asset Library (IAL) for process documents at all times
· Ensure correct versioning and filename structure of work products in the IAL
· Coordinate with Technical Team/System Admin for IAL issues/concerns
·Process Compliance Review/ Audits:
· Prepare Process Compliance Plan/ Schedule
· Conduct process compliance reviews/ audit· Prepare Process Compliance Reports with recommended actions for non-compliant items
· Monitor status of audit action items until closure
· Maintain/update the Process Compliance Audit Checklists based on revised processes
Quality Management System Implementation and Maintenance:
· Ensure implementation and maintenance of the Quality Management System (QMS) related activities and programs across the organization
·Generate monthly and annual reports in preparation for management review and audit
· Ensure effective implementation and compliance with the QMS Standard and QMS program to the operations group
- Document Control:
· Serve as Document Controller to the operations group
· Conduct/facilitate process mapping and process documentation to the operations group
· Ensure documents are updated, controlled, and adequately organized in the repository.
· Provide support in the documentation of processes and creation of work instruction
· Identify improvements in the Document Control Process
· Generate monthly and annual reports
Records Management:
· Provide support in managing records management of the operations group
· Ensure implementation of compliance with retention policy and manage records list
· Identify improvements in the Records Management Process
- Customer Satisfaction (CSAT):
· Provide support in managing CSAT responses
· Provide technical assistance in the identification and creation of an action plan
· Conduct/facilitate Root Cause Analysis if needed.
· Ensure complaints are filed in the corrective action list
· Track the effectiveness of the action plan
· Identify improvements in the CSAT Process
· Generate monthly and annual reports
- Internal Quality Audit:
· Conduct Internal Quality Audit of operations
· Provide support in preparation for Internal and External Quality Audit
· Conduct/facilitate Mock Audit / Gap Analysis as necessary
· Identify improvements in the Internal Quality Audit Process
· Generate monthly and annual reports
- Corrective Action:
· Conduct/facilitate the creation of a Corrective Action Report and Root Cause Analysis.
· Provide technical assistance in the identification and creation of an action plan
· Track the effectiveness of the action plan identified
· Identify improvements in the Corrective Action Process
· Generate monthly and annual reports
- Risk Management:
· Provide support in risk management for the operations group
· Conduct/facilitate Risk Identification, Risk Assessment, and Risk Mitigation.
· Provide technical assistance in identifying and creating action plans
· Monitor action plans in risk-identified
· Generate monthly and annual reports
- Continuous Improvement:
· Analyze Process Improvement suggestions vs current and standard processes
· Conduct/facilitate process improvement activities for operations
· Identify process improvement suggestions for operations
· Manage process improvement project of operations
· Provide process improvement training to the operations group
· Generate monthly and annual reports
Job Segment: Document Control, Lean Six Sigma, Six Sigma, Quality Assurance, QA, Administrative, Management, Quality, Technology
#J-18808-Ljbffr-
Process Quality Assurance Specialist
2 days ago
Pasig, National Capital Region, Philippines beBeeQuality Full time ₱30,000 - ₱60,000Process Quality Assurance SpecialistWe are seeking a skilled Process Quality Assurance Specialist to join our team. This role will be responsible for ensuring that all processes are operating efficiently and effectively.Job Description:Analyze current processes and identify areas for improvement.Develop and implement process improvements to increase...
-
Quality Assurance Associate
3 weeks ago
Pasig, National Capital Region, Philippines CEPAT KREDIT FINANCING INC. Full timeQualifications and Job Specifications:Bachelor's degree in computer science, Information Technology, or a related field.1-2 years of experience in software quality assurance, preferably within financial services or lending technology.Familiarity with loan management systems, finance-related software, and banking or lending industry regulations.Proficient in...
-
Quality Analyst
4 weeks ago
Pasig, National Capital Region, Philippines Med-Metrix, LLC Full timeJob DescriptionPosted Sunday, August 10, 2025 at 4:00 PMJob PurposeThe Quality Analyst supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement solutions and process improvement implementation methods...
-
Quality Assurance Specialist
7 hours ago
Pasig, National Capital Region, Philippines beBeeSoftware Full time ₱250,000 - ₱450,000Quality Assurance ProfessionalWe are seeking a Quality Assurance professional to identify and prevent production issues early, ensuring high-quality software development.The ideal candidate will have:A strong understanding of software quality control processes.Excellent organizational and time management skills.Strong analytical and problem-solving skills,...
-
Quality Assurance Specialist
1 day ago
Pasig, National Capital Region, Philippines beBeeQuality Full time ₱600,000 - ₱800,000Quality Assurance SpecialistThis role is responsible for ensuring that products, services, or systems meet the company's quality standards and customer expectations. The Quality Assurance Specialist plays a crucial part in maintaining the integrity of the quality control process and supporting continuous improvement initiatives.Responsibilities:Conduct...
-
Quality Assurance Leader
1 day ago
Pasig, National Capital Region, Philippines beBeeLeader Full time ₱800,000 - ₱1,200,000Job OverviewA QA Manager is responsible for planning, implementing, and enforcing QA processes, tools, and best practices to ensure software quality.Key Responsibilities:Lead the planning, implementation, and enforcement of QA processes, tools, and best practices.Oversee resource planning, ensuring optimal staffing and team development.Conduct performance...
-
Senior Quality Assurance Specialist
6 days ago
Pasig, National Capital Region, Philippines beBeeQuality Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team.This is an exciting opportunity for a professional with expertise in software quality assurance and solution delivery to work on challenging projects and collaborate with cross-functional teams.The ideal candidate will have experience in functional, regression, and...
-
Process Analyst
2 days ago
Pasig, National Capital Region, Philippines SMITS, Inc. - IT Company of San Miguel Corporation Full timeQualificationsBachelor's degree of Industrial engineering course or equivalentWith 3-5 years' experience in background in Quality Management System (ISO 9001:2015)Experience and knowledge in process improvement and process improvement methodologiesStrong analytical and problem-solving skillsExperience in Root Cause AnalysisExcellent organizational and...
-
Quality Assurance Professional
4 days ago
Pasig, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000Job OverviewWe are seeking a skilled Total Quality Management Manager to join our team.Key QualificationsCandidate must possess at least a Bachelor's degree in Engineering (Industrial) or equivalent.Required language(s): EnglishAt least 3 years of working experience in the related field is required for this position.Job DetailsSeniority level: Entry...
-
Senior Quality Assurance Engineer
7 hours ago
Pasig, National Capital Region, Philippines beBeeQuality Full time ₱250,000 - ₱450,000Job Title: Senior Quality Assurance EngineerThe role of the Senior Quality Assurance Engineer is to ensure that high-quality software products are delivered to end users. This involves implementing test procedures to guarantee that the software operates as intended and meets the requirements and specifications before being released to the live...