
Process & Quality Assurance Analyst
3 weeks ago
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Title: Process & Quality Assurance AnalystLocation:
Pasig City (AAC0), PH
Date: Jul 2, 2025
Description:
Process Training and Compliance Analyst
Qualifications:
-Graduate of any Engineering course
-preferably Industrial Engineering, Business Administration, or related field; Lean Six Sigma or ISO 9001 certification is an advantage
-Preferably with 3 to 5 years in process improvement, QMS implementation or document control, experience with keeping systems and CSAT surveys
Technical Skills:
-Process improvement and Process improvement methodologies
-Process mapping and Time and Motion Studies- QMS maintenance and compliance (e.g., ISO Document and records management (versioning, IAL administration).
-Timekeeping system administration and reporting.-CSAT survey administration, analysis, and reporting.-Proficiency in MS Office, process mapping tools (e.g., Visio), and survey software.
Tasks, Duties & Responsibilities:·
Process Improvements/ Standardization/ Re-engineering· Time and Motion Studies/ Performance Metrics and Standards Setting
· Assistance in the delivery of SMITS internal projects/quality programs
· Time Accounting Administration· Customer Satisfaction (CSAT) Survey Administration, Analysis and Reporting
· Information Asset Library (IAL) Administration· Templates Creation, Review and Standardization· Process Compliance Reviews/Audits (not yet started)· Process Support
· QMS Implementation and Maintenance
Specific Roles:Process Improvements:
· Analyze current processes, recommend improvements, implement approved standard processes and monitor effectiveness of deployed processes
· Conduct Time and Motion Studies for the establishment of AHTs, productivity targets and FTEs· Develop and maintain Process Manuals/document standard processes (policies, procedures, guidelines, templates) in accordance with standard documentation guidelines
· Develop and maintain standard proposal templates· Maintain process documentation in the Information Asset Library (IAL)
· Provide process trainings as needed
· Provide process support and administrative functions
Time Accounting/ Chronos Administration
· Create chronos codes for approved client engagements/internal projects
· Generate Time Accounting Reports on compliance, utilization, and productivity based on time tracking system data
· Configure and maintain Timekeeping system parameters/ master data
· Provide timekeeping access to Project Managers/Project Leads/Support Leads
· Generate chronos interface data files for SMITS Financials
· Provide support on chronos inquiries/issues/concerns
· Conduct high level training to new employees on the timekeeping system
Customer Satisfaction (CSAT) Survey Administration, Analysis and Reporting
· Prepare Respondents Database· Release CSAT survey forms to respondents
· Record/consolidate and report ratings/comments
· Coordinate with functional groups on action plans for release to clients
· Prepare CSat Survey Feedback Forms
· Prepare CSAT Status Reports and Annual Report
Information Asset Library (IAL) Administration:
· Maintain an organized IAL structure for information assets
· Ensure an updated Information Asset Library (IAL) for process documents at all times
· Ensure correct versioning and filename structure of work products in the IAL
· Coordinate with Technical Team/System Admin for IAL issues/concerns
·Process Compliance Review/ Audits:
· Prepare Process Compliance Plan/ Schedule
· Conduct process compliance reviews/ audit· Prepare Process Compliance Reports with recommended actions for non-compliant items
· Monitor status of audit action items until closure
· Maintain/update the Process Compliance Audit Checklists based on revised processes
Quality Management System Implementation and Maintenance:
· Ensure implementation and maintenance of the Quality Management System (QMS) related activities and programs across the organization
·Generate monthly and annual reports in preparation for management review and audit
· Ensure effective implementation and compliance with the QMS Standard and QMS program to the operations group
- Document Control:
· Serve as Document Controller to the operations group
· Conduct/facilitate process mapping and process documentation to the operations group
· Ensure documents are updated, controlled, and adequately organized in the repository.
· Provide support in the documentation of processes and creation of work instruction
· Identify improvements in the Document Control Process
· Generate monthly and annual reports
Records Management:
· Provide support in managing records management of the operations group
· Ensure implementation of compliance with retention policy and manage records list
· Identify improvements in the Records Management Process
- Customer Satisfaction (CSAT):
· Provide support in managing CSAT responses
· Provide technical assistance in the identification and creation of an action plan
· Conduct/facilitate Root Cause Analysis if needed.
· Ensure complaints are filed in the corrective action list
· Track the effectiveness of the action plan
· Identify improvements in the CSAT Process
· Generate monthly and annual reports
- Internal Quality Audit:
· Conduct Internal Quality Audit of operations
· Provide support in preparation for Internal and External Quality Audit
· Conduct/facilitate Mock Audit / Gap Analysis as necessary
· Identify improvements in the Internal Quality Audit Process
· Generate monthly and annual reports
- Corrective Action:
· Conduct/facilitate the creation of a Corrective Action Report and Root Cause Analysis.
· Provide technical assistance in the identification and creation of an action plan
· Track the effectiveness of the action plan identified
· Identify improvements in the Corrective Action Process
· Generate monthly and annual reports
- Risk Management:
· Provide support in risk management for the operations group
· Conduct/facilitate Risk Identification, Risk Assessment, and Risk Mitigation.
· Provide technical assistance in identifying and creating action plans
· Monitor action plans in risk-identified
· Generate monthly and annual reports
- Continuous Improvement:
· Analyze Process Improvement suggestions vs current and standard processes
· Conduct/facilitate process improvement activities for operations
· Identify process improvement suggestions for operations
· Manage process improvement project of operations
· Provide process improvement training to the operations group
· Generate monthly and annual reports
Job Segment: Document Control, Lean Six Sigma, Six Sigma, Quality Assurance, QA, Administrative, Management, Quality, Technology
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