
Service Delivery Officer
7 hours ago
As a Service Delivery Officer, you will act as the critical bridge between our clients and our deployed professionals. You will ensure that we consistently deliver high-quality service and exceed client expectations, while also advocating for the growth, engagement, and well-being of our deployed resources. Your role is essential in maintaining service excellence, improving delivery processes, and fostering long-term partnerships with our clients.
Key Responsibilities- Client Relationship Management: Serve as the main point of contact for assigned clients, ensuring smooth communication between client stakeholders and project teams.
- Conduct regular client meetings to review service performance, gather feedback, and address concerns proactively.
- Champion client satisfaction and continuously seek opportunities to add value to the client partnership.
- Resource Engagement & Advocacy: Maintain regular communication with deployed resources to monitor engagement, gather feedback, and identify support needs.
- Provide feedback to internal teams regarding performance, growth opportunities, and challenges faced by resources on the ground.
- Service Delivery & Performance Monitoring: Ensure high performance standards for all service delivery-related processes.
- Monitor service KPIs and SLAs, and analyze trends in service performance.
- Identify issues in delivery and coordinate with internal departments to implement timely corrective actions.
- Evaluation & Feedback: Conduct regular performance evaluations of deployed team members and provide them with clear, constructive feedback.
- Support resource development through performance coaching or by recommending learning interventions where necessary.
- Take ownership of service-related incidents and ensure their timely resolution through coordination with relevant stakeholders.
- Prepare and deliver clear, data-driven reports on service performance to internal leadership and clients.
- Leverage insights from reports to make strategic recommendations that enhance project and service outcomes.
- Minimum 2-3 years of experience in service delivery, account management, or project coordination, preferably in the IT outsourcing or staff augmentation industry.
- Strong interpersonal and communication skills with the ability to manage both client relationships and internal teams.
- Experience in analyzing service performance data and implementing process improvements.
- Problem-solving mindset and ability to manage multiple priorities.
Note: This description focuses on the Service Delivery Officer role and related qualifications. It omits extraneous postings and platform invitations to keep the responsibilities and requirements clear for applicants.
Employment details- Seniority level: Associate
- Employment type: Full-time
- Job function: Sales and Project Management
- Industries: Software Development
#J-18808-Ljbffr
-
Client Services Officer
2 weeks ago
Pasig, National Capital Region, Philippines Ezy Service Centre Corporation Full timeClient Services OfficerInnovative Australian SME FintechOverview:As an Inbound Client Service Officer, you will play a pivotal role in delivering exceptionalcustomer experiences. You will be responsible for addressing enquiries, resolving issues,and providing information to our clients, ensuring they receive accurate and timelyassistance.This position...
-
Service Coordinator
2 days ago
Pasig, National Capital Region, Philippines carlcare service center Full timeAdministrative Officer | Fleet ManagementCompany DescriptionCarlcare Service, a part of the TRANSSION Group, provides professional repair and maintenance services for a wide range of devices including mobile phones, computers, tablets, smart TVs, fans, and lighting devices. With a pan-India network of authorized service centers, a technology-driven CRM...
-
Pasig, National Capital Region, Philippines Orica Full timeAbout OricaAt Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.It's an exciting...
-
Office Relocation Supervisor
3 days ago
Pasig, National Capital Region, Philippines beBeeConstruction Full time ₱800,000 - ₱1,200,000About our teamWe're a global leader in mining and civil blasting with a diverse team of over 13,000 across the world. Our people help mobilise vital resources essential to progress. It's an exciting time to join us – we're shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and...
-
Senior Solutions Delivery Lead
3 days ago
Pasig, National Capital Region, Philippines White Cloak Technologies, Inc. Full timeOverviewJoin to apply for the Senior Solutions Delivery Lead role at White Cloak Technologies, Inc.The Senior Solutions Delivery Lead supports the CIO in executing the bank's IT strategy and ensuring that all technology initiatives align with business objectives. This role provides interim oversight of key IT delivery functions and drives coordination across...
-
Account Officer
7 hours ago
Pasig, National Capital Region, Philippines The Medical City Full timeAccount Officer (Corporate Wellness) — The Medical City ClinicThe Medical City Clinic is searching for an experienced Account Officer (Corporate Wellness) to join the team and help lead the organization to the next level. Responsible for managing client relationships, ensuring service delivery, and maintaining compliance with Service Level...
-
Final Mile Delivery Specialist
4 days ago
Pasig, National Capital Region, Philippines beBeeLogistics Full timeLogistics Coordinator JobAs a seasoned logistics professional, you will oversee the final stage of order delivery to customers ensuring timely and accurate service.This critical role requires strong organizational skills, experience in logistics, and ability to work under pressure in a fast-paced environment. You will coordinate delivery schedules, resolve...
-
Process Improvement Officer
3 weeks ago
Pasig, National Capital Region, Philippines Jollibee Group Full timeThe Process Improvement Officer (Digital Channels) provides general leadership in supporting the company's sales and profit objectives through the design, development and continuous improvement of store and business model innovations, with management channels and its respective access points.Key ResponsibilitiesSpeed and EfficiencyDevelops projects on...
-
Office / Warehouse Driver
4 weeks ago
Pasig, National Capital Region, Philippines Ritegroup Incorporated Full timeOFFICE/WAREHOUSE DRIVERJOB OBJECTIVE:• To ferry officers / staff / guests to and from official destinations.• To ensure complete, accurate, and on time deliveries of the products to the customers to achieve customer satisfaction.DUTIES AND RESPONSIBILITIES: (Must be non-smoker.)• Inspect vehicle tires, lights, brakes, fluids etc. to ensure safe and...
-
Recruitment Delivery Manager
24 hours ago
Pasig, National Capital Region, Philippines Allegis Global Solutions Full timeRecruitment Delivery Manager (Nightshift)OverviewAs a Delivery Manager (DM), you will be responsible for leading the overall service and delivery of Recruitment Team Leaders and their teams with a combined total of 40-60 resources.You will be responsible for hiring, stakeholder management, operational efficiency, strategic direction, issue resolution, and...