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Key Accounts Executive

4 weeks ago

Makati City, National Capital Region, Philippines Cartrack Full time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (B2B Account Management/Aftersales) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. 

Responsibilities:

  • Build strong relationships with decision makers/fleet managers/system users and         manage of all services related to Key B2B Accounts in an IT industry. 
  • Establish good rapport and trust though proactive engagement
  • Understanding client needs and identifying new business opportunities for                    upselling
  • Resolve customers enquiries or issues from all channels, and ensure proper follow-     up to the final resolution within the stipulated time frame
  • Coordinate with internal teams to deliver solutions that meet client's objectives
  • Identify and implement new strategies for increasing customer satisfaction, loyalty       and retention by going above and beyond expectation
  • Prepare regular reports of progress and forecasts to internal and external                      stakeholders

Requirements:

  • Diploma/Bachelor's degree in any field or course or equivalent industry experience
  • With minimum 3 years customer service experience, aftersales or account                 management/ handling existing B2B clients gained from an IT solutions company. 
  • Proficient in English
  • Excellent communication and interpersonal skills
  • Tech-savvy and computer literate
  • Team player with a high level of energy and able to work independently
  • Willing to work onsite in Makati City and can-do fieldwork around Metro Manila             and nearby areas.

We offer monthly salary and commissions