Business Support Management

Business Support Management - Expense Processing Specialist II

Join our team to make a difference in the world of sponsorships and donations. Be at the heart of ensuring compliance and delivering exceptional customer service. Unlock your potential by collaborating with business partners and applying your research-oriented skills. Make your mark by producing high-quality outputs and maintaining confidentiality.

As an Expense Processing Specialist II within the Business Support Management group, you will be responsible for facilitating and reviewing sponsorships and donations. You will ensure compliance with regulatory and procedural requirements, collaborating with various business partners. Your role will involve applying good judgment and attention to detail, maintaining confidential data, and providing exceptional customer service.

Job responsibilities:

• Complete due diligence requirements and ad hoc tasks related to Sponsorships and Donations.
• Ensure compliance with quality check requirements for all work produced.
• Provide exceptional customer service related to inquiries from internal and external sources.
• Assist with answering general end-user inquiries.
• Ensure quality customer service and customer satisfaction.
• Produce high-quality, accurate output around required metrics.
• Maintain confidential data, enforce internal controls, and comply with policies and procedures.
• Apply good judgment to escalate issues and research findings to ensure accuracy of work product.
• Assist in ad hoc projects as needed.
• Collaborate with business partners to independently review and ensure compliance.
• Respond to multiple high-priority requests concurrently, keeping stakeholders updated.

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent.
• Exceptional attention to detail and highly organized.
• Ability to work cooperatively with others in a dynamic, fast-paced environment.
• Discretion and ability to maintain confidentiality on a wide range of issues.
• Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word).
• Intermediate to advanced Excel skills.
• Strong interpersonal, analytical, prioritization, and communication skills.
• Commitment to customer service and ability to work in a team-oriented environment.

Preferred qualifications, capabilities, and skills:

• Experience in KYC, research, quality check functions.
• Experience in a travel & expense system (e.g., Concur, CWT), finance, or similar business function is a plus.
• Highly comfortable with learning and adapting to new technologies.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other legally protected basis. We also make reasonable accommodations for religious practices, mental health, or physical disabilities. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. We serve corporations, governments, and institutions worldwide in over 100 countries. Our services include strategic advice, capital raising, risk management, and liquidity extension.

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