Provisioning Support Associate

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives at the intersection of our people, our customers, and our brands.

What you'll do & how you'll make your mark:

• Checks all pending product activation during start and end of shift.

• Checks all pending products are activated or processed within the first 24 hours.

• Provides customer updates through phone and email and set proper expectation as to the timeline of the product activation.

• Follows up unresponsive customers in getting necessary information.

• Updates product activation errors documentation properly.

• Ensures that all tickets are responded or updated within the Service Level Agreement.

• Attends to all queries from the operations team in a timely manner.

• Escalates proactively and requests activation for products such as VPS and its current add-ons like office 365.

• Coordinates with SSL provider to the issuance of SSL certificate.

• Liaises with SSL providers and customers to assist in SSL verification appointment.

• Ensures that all log in information are updated and kept highly confidential.

• Renders work hours with flexibility when required.

• Dresses appropriately and always presents a good image for the company.

• Conducts business in alignment with the company's core values.

• Complies with the different policies set by the company.

• Ensures that our company conducts business in an ethical manner at all times without putting anyone in a position of risk.

• Performs other duties and responsibilities that may be assigned by Management from time to time

Who you are & what you'll need to succeed.

• Graduate or Undergraduate of any IT related Course (Fresh Graduates are welcome to apply)

• Or with BPO/IT Experience of at least 6 months to 1 year.

• Must have average communication skills both verbal and written.

Why you'll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.We have 20 + affinity groups where you can network and connect with Newfolders globally.

• We care about you. We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization We also give out Punctuality Bonus, Generous Vacation policy, and much more

• Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.