Medical Associate

4 weeks ago

Cebu City, Central Visayas, Philippines HRTX Full time

Job Title: Medical Associate
Location: Cebu

Role Purpose

The Medical Associate provides effective technical and medical support to the process by handling complaints, assessing cases, and ensuring timely resolution of client issues. This role ensures adherence to process Service Level Agreements (SLAs) through accurate evaluation, documentation, and escalation of significant events as needed.

Key Responsibilities
  • At least 1 year BPO exp (Pure International voice)
  • Own the complaint handling process from evaluation to closure, including:
    • Adverse event reporting decisions
    • Case coding and follow-up for additional information
    • Final closure of complaint records
  • Assess complaints for proposed MDR (Medical Device Reporting) reportability and submit assessments to the client or directly to the regulatory authority.
  • Perform peer reviews and assessments of complaints as part of the cross-utilization process.
  • Escalate significant events to the Team Lead promptly and accurately.
  • Maintain strict confidentiality of company and customer information.
  • Prepare medical and technical narratives, as well as customer letters when required.
#J-18808-Ljbffr

  • Medical Coder

    1 week ago

    Cebu City, Central Visayas, Philippines ADDFORCE Human Resource Solutions INC Full time

    Location: Cebu CityWork Setup: OnsiteWork Schedule: 9:00 AM to 6:00 PMJob Requirements:At least 1 year of experience in medical coding following the American Medical Association CPT guidelinesNational Correct Coding Initiative (NCCI) proficiencyICD 10/CPT/HCPS codes PHRNJob Responsibilities:• Review claims for errors and rejections and correct them as...

  • Medical Coder

    4 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    - Assigns ICD-10 and/or CPT/HCPCS codes, as appropriate, and abstracts pertinent information from patient medical records.- Ensures optimal reimbursement of all cases in compliance with CMS policies and procedures and Official Coding Guidelines.- Implements medical center's physician query process when code assignments are not straightforward or...

  • Medical Coder

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    - Assigns ICD-10 and/or CPT/HCPCS codes, as appropriate, and abstracts pertinent information from patient medical records.- Ensures optimal reimbursement of all cases in compliance with CMS policies and procedures and Official Coding Guidelines.- Implements medical center's physician query process when code assignments are not straightforward or...

  • Medical Coder with 1 year exp

    4 weeks ago

    Cebu City, Central Visayas, Philippines Addforce Human Resource Solution Inc Full time

    POSITION: Medical CoderWORK SET UP : OnsiteLocation: Cebu City (Lexmark or Skyrise)WORK SCHEDULE: 9am - 6pm Day ShiftSALARY PACKAGE: ₱45,000 - ₱60,000KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENINGRESPONSIBILITIESReview claims for errors and rejections and correct them as...

  • Healthcare Front Desk Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    About the job Healthcare Front Desk AssociateOur US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up...

  • Healthcare Associate/Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines HR TechX Corp. Full time

    We are seeking a detail-oriented and customer-focused Healthcare Associate/Representative (CSR) with prior healthcare insurance experience, specializing in billing and enrollment. The role involves assisting members and providers with inquiries, processing enrollments, handling billing concerns, and ensuring accurate and timely updates to member...

  • Healthcare Frontdesk Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Careers Full time

    Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.This is...

  • Healthcare Front Desk Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Tahche Careers Full time

    Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.This is...

  • learning and development associate

    3 weeks ago

    Cebu City, Central Visayas, Philippines Wealth Development Bank Corp. Full time

    The Learning & Development Associate shall generally be responsible for assisting the Learning & Development Officer in the management, administration and direction of Wealthbank Learning Institute (WLI), and providing administrative assistance in implementing and monitoring various training programs of the bank.Duties and Responsibilities:Training...

  • Orthopedic Sales Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeMedicalRepresentative Full time

    Job DescriptionPacific Surgical Inc. is a medical device distributor focused on providing access to the best possible surgical technology. Founded in 2005, the company operates five distinct divisions: Spine, Joints, Biologics, Sports and Surgical Technologies.The Spine, Joints and Sports divisions focus entirely on novel, Western branded implants and...