Professional - CLS Trainer

2 weeks ago

Manila, National Capital Region, Philippines Sutherland Full time

Company Description

About Sutherland:

Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics are core to our expertise. We work with iconic brands worldwide, providing market-leading technology and business process excellence.

We have created over 200 inventions under patents in AI and other technologies, driving digital transformation, optimizing operations, and reinventing experiences through seamless "as a service" solutions.

We tailor solutions to each company's unique DNA, combining human expertise and AI to unlock new possibilities and foster transformative outcomes.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Specialists in this role will:

  1. Deliver and evaluate soft & technical skills training on all aspects of client training.
  2. Create, facilitate, and revise training materials to equip staff with necessary skills and knowledge.
  3. Facilitate multi-week transmission and blended new hire training & nesting.
  4. Conduct floor-training and BQM training, supervise and coach learners in nesting & BQM environments.
  5. Facilitate product, behavioral, or tool change learning experiences.
  6. Oversee new hire progression and enhancement training.
  7. Provide feedback and implement solutions.
  8. Coach trainees to meet performance metrics.
  9. Fill out accurate reports.
  10. Establish and maintain communication with clients and team members.
  11. Handle phone calls and transactions for the program.
Qualifications

Ideal candidates will have:

  • A Bachelor's degree in any field (Major in Education or Communication preferred).
  • At least 2 years of experience as a trainer.
  • Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
  • Strong English verbal and written communication skills.
  • Strategic problem-solving and process improvement skills.
  • Willingness to work in a shifting or graveyard schedule.
Additional Information

All information will be kept confidential according to EEO guidelines.

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