Application Support Engineer

7 days ago


Mandaluyong City, National Capital Region, Philippines White Cloak Technologies, Inc. Full time

An Application Support Engineer must be able to monitor and maintain the efficiency of our products and services. Duties include reporting to the different teams, collaborating with colleagues, performing code migration and deployments, and providing IT (Information Technology) support to our clients.

Job Description

  • Provide product and service production support ensuring effective end-to-end functionalities under the supervision of the Application Support Manager.
  • Create and monitor product and service performance metrics.
  • Perform analysis on service or product functionalities and recommend improvements.
  • Consult with the development team, level 3 support, internal clients, and external clients to improve product or service performance.
  • Maintain and update technical architectures, configurations, system credentials, processes, and procedures.
  • Investigate and resolve incident and problem tickets.
  • Establish the root causes of incidents and escalate serious concerns to service management.
  • Create and maintain run guides, MOPs (Method of Procedure), and training programs for every enhancement or revision to the product or service.
  • Code migration and deployments across environments to ensure continued and synchronized functionality.
  • Provide support during implementation and change activities.
  • Review and assess change request activities.
  • Lead the implementation of patches, parameter changes, fixes, and maintenance activities.
  • Review and assess service transition documents and activities.

Qualifications

  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • 2-5 years of experience in technical support. Working knowledge of SQL databases, data transformation, network configurations, operating systems, and infrastructure (cloud and on-premises).
  • Working knowledge of front-end and back-end programming languages, such as Java, .NET, ReactJS, JavaScript, Kotlin, Swift, Flutter. Advanced proficiency in determining the causes of application errors and repairing them.
  • Demonstrable experience as an application support engineer in a related field.
  • Ability to keep up with innovation in application design.
  • Exceptional ability to provide front-end support to internal departments and web-based clients.
  • Exceptional communication skills.
#J-18808-Ljbffr

  • Mandaluyong City, National Capital Region, Philippines White Cloak Technologies, Inc. Full time

    About UsWhite Cloak Technologies, Inc. is a leading provider of innovative solutions in the field of application support.Our TeamWe are a dynamic team of professionals dedicated to delivering exceptional results and exceeding customer expectations.Why Join Us?Opportunity to work with cutting-edge technologies and contribute to the development of innovative...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Discover your 100% YOU with us Position: Application Support EngineerLocation: Eastwood, QCWork setup & shift: Work from Home | Shifting Schedule Why join us?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Discover your 100% YOU with us Position: Application Support EngineerLocation: Eastwood, QCWork setup & shift: Work from Home | Shifting Schedule Why join us?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...


  • Mandaluyong City, National Capital Region, Philippines ConnectOS Full time

    Product Application Support (AU Retail, Hybrid)ConnectOS Mandaluyong, National Capital Region, PhilippinesSchedule: 02:00 PM to 11:00 PM (Manila Time)What are we looking for?Bachelor's degree (B.A or B.S) in computer science, engineering, Information Systems or a related field.Minimum of 4 years of hands-on experience in web application support,...


  • Mandaluyong City, National Capital Region, Philippines Emerson Electric Full time

    As a valued member of our team, you will play a critical role in providing technical support to our customers through various digital channels. With a strong background in engineering, you will be responsible for resolving customer inquiries, quoting products, and performing Wake Frequency calculations.In this position, you will have the opportunity to...


  • Makati City, National Capital Region, Philippines TENTACLE SSO SDN BHD Full time

    Job SummaryTENTACLE SSO SDN BHD is seeking a Business Application Support Engineer to join our team. In this role, you will provide third-level support to business users and collaborate with other teams to identify opportunities for improvement.You will also be responsible for maintaining, developing, and unit testing applications according to established...


  • Mandaluyong City, National Capital Region, Philippines Emerson Electric Full time

    Emerson Electric is committed to delivering exceptional technical support to our customers. As a Technical Support Engineer, you will play a critical role in achieving this goal. With a strong background in engineering, you will be responsible for resolving customer inquiries, quoting products, and performing Wake Frequency calculations.In this position, you...


  • Makati City, National Capital Region, Philippines Barhead Solutions Full time

    We are looking for a skilled Technical Application Support Engineer to join our team at Barhead Solutions. In this role, you will provide technical application support for our Managed Services Client and work closely with cross-functional teams.About the Role:You will investigate and resolve technical issues related to our applications.Collaborate with our...


  • Mandaluyong City, National Capital Region, Philippines ConnectOS Full time

    Job Description:We are seeking a highly skilled and experienced Product Application Support professional to join our team at ConnectOS. As a key member of our support team, you will be responsible for providing technical assistance to internal teams and external clients, ensuring timely resolution of application-related issues.Key...


  • Mandaluyong City, National Capital Region, Philippines Emerson Electric Full time

    Welcome to the role of Technical Support Engineer at Emerson Electric!In this capacity, you will provide support to our global customer care team by interpreting and processing order documentation requirements based on customer needs. This involves managing the electronic exchange of order documentation with customers, collaborating with project engineers...


  • Quezon City, National Capital Region, Philippines Gratitude Philippines Full time

    As a member of the Delivery & Integration Service, the L3 Application Support - Deployment Engineer is responsible for the successful installation and deployment of IT Europe applications in production & non-production environments. The Deployment Engineer will also provide technical support and troubleshooting to end users and Project Managers.Your future...


  • Mandaluyong City, National Capital Region, Philippines City of Shakopee, MN Full time

    As a Technical Support Engineer at Emerson, you will be responsible for providing technical sales and application support to our customers in Australia and New Zealand. This role involves generating quotations for ANZ operating units and demonstrating excellent customer service skills.The ideal candidate will have strong technical knowledge of process...


  • Makati City, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    ■Description of business in JRI Philippine branchThe JRI Philippine branch covers developments, maintenance, and operations of IT systems for SMFG group companies to catch up with robust IT requirements in the group and to enlarge IT development capacity with skillful IT resources from off-shore centers. The Philippine branch is the first captive off-shore...


  • Makati City, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    ■Description of business in JRI Philippine branchThe JRI Philippine branch covers developments, maintenance, and operations of IT systems for SMFG group companies to catch up with robust IT requirements in the group and to enlarge IT development capacity with skillful IT resources from off-shore centers. The Philippine branch is the first captive off-shore...

  • Support Engineer

    6 days ago


    Mandaluyong City, National Capital Region, Philippines Emerson Full time

    Emerson Mandaluyong, National Capital Region, PhilippinesTalent Acquisition Specialist and possibly your future colleagueIf you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you Emerson's Frontline Support Engineer in our Customer Experience Department...


  • Mandaluyong City, National Capital Region, Philippines Bank of Commerce (Philippines) Full time

    At Bank of Commerce (Philippines), we are seeking a highly skilled Technical Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our in-house applications.Key ResponsibilitiesPerform unit testing to ensure the correctness of program codes and fix...


  • Mandaluyong City, National Capital Region, Philippines SID Global Solutions Full time

    Greetings I'm reaching out from SID Global Solutions APAC after coming across your LinkedIn profile. I noticed that you are open to new opportunities, and given your expertise as an Web Application lead, I believe your experience would be a great fit for our team.Location: MandaluyongWork Mode: OnsiteExperience: 5+ yearsMandatory Language: TagalogNP:...


  • Makati City, National Capital Region, Philippines Galatic Events Corp. Full time

    On-site - Makati 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionThe Level 2 Technical Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality...


  • Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    Penbrothers OverviewWe are a remote talent management partner providing global opportunities to Filipino professionals. Our company culture values transparency, honesty, and a supportive work environment.About the Client CompanyThe client is a US-based AI-powered B2B SaaS social intelligence platform specializing in demystifying social video platforms like...


  • Mandaluyong City, National Capital Region, Philippines SID Global Solutions Full time

    About the Role: We are seeking an experienced Web Application Development Expert to join our team at SID Global Solutions. As a Web Application Development Expert, you will be responsible for designing, building, and optimizing web applications using React.js and Node.js.Key Responsibilities:Develop and maintain scalable web applications and interactive...