Merchant Onboarding Manager

18 hours ago

Manila, National Capital Region, Philippines StoreHub Full time
Overview

Are you driven, results-oriented and a team player? StoreHub serves 17,000 customers in over 15 countries. Our mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. We believe technology should be accessible to all and strive to bridge gaps to empower marginalized groups. We model our culture as a pro-sports team where colleagues are extraordinary at what they do and collaborate effectively.

If this is a journey you'd like to embark on, keep reading

In the Merchant Onboarding Manager role, you would be responsible for driving the success of our customers through using the StoreHub platform effectively and maximizing our robust features to guarantee they get the most value.

You don't need to be an expert or know everything about our industry. The work is challenging and fast-paced, and we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do
  • Work with merchants to drive revenue and ensure operational excellence in their business
  • Educate merchants on StoreHub features, promotional campaigns, and market insights
  • Build long-lasting relationships and trust with merchants to understand more about their business and their key success factors
  • Negotiate deals with merchants and work with the marketing team to develop matching initiatives to boost revenue
  • Manage multiple projects at a time, delivering outcomes according to deadlines, while ensuring excellent quality standards are met
  • Be the focal point for merchant inquiries and take ownership of their requests/issues by working with different departments (customer care, onboarding, and product) to ensure satisfaction and merchant retention
  • Share challenges and ideas openly to ensure the team is up to date and constantly improving performance
What you\'ll need to have
  • Experience of 1 to 3 years in roles related to Key Account, Merchandising, Retail Business, or Business Development
  • A BIG passion for helping small businesses
  • Self-drive with the motivation and desire to succeed
  • Tenacity to develop ideas independently and thrive in a fast-paced startup environment
  • Strong conversational and rapport-building skills
  • Logical thinking and strong problem-solving skills
  • Ability to interact with a broad set of businesses and stakeholders while presenting over the phone and in person
  • Knowledge of G-suite and basic Excel
Benefits
  • Our people — StoreHubbers are among the smartest and most interesting people to work with; expect peer-learning
  • Culture of Candour — directness, minimal bureaucracy, fast pace
  • Cutting-edge tools — automation where possible; exposure to tools to support daily tasks
  • Impact, not just effort — results matter and long hours are not rewarded if results are poor
  • Access to Apple MacBooks and comprehensive healthcare with an HMO plan
  • Career development and mentorship
Values
  • Communicate for Clarity
  • Humble and Hungry
  • Authentic but not an asshole
  • Nimble and Quick
  • Growth Mindset
  • Efficiency and Excellence
Company information
  • We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Business Development, Project Management, and Customer Service
Industries
  • Technology, Information and Internet

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