Lead of Onboarding Operations

3 weeks ago

Manila, National Capital Region, Philippines Monee Full time
Lead of Onboarding Operations - Digital Operations, SeaBankExperienced (Team Lead)

Department Operations

Monee is a part of Sea Group, a leading global consumer internet company. Monee's mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:

The Onboarding Operations Head is responsible in ensuring that process of reviewing applications of Onboarding customers are in accordance with the parameters set by the bank and compliant with the regulations governing the acceptance and review of applications and ID in particular. The head is also responsible in ensuring that applications are reviewed within the agreed timeframe.

  • Work with management to provide strategic direction on the effective ways of reviewing/approving/rejecting onboarding applications.
  • Develop KPIs and SLAs and establish a process that would ensure productivity and efficiency of the team
  • Develop and lead the team to ensure business continuity and management of operations
  • Provide support to Digital Operations Team or Operatiions team in general as and when needed specifically resource allocation
Requirements:
  • Bachelor's Degree / 4-Year Course Graduate for any course
  • At least 7-10 years of experience preferably in Onboarding KYC for Digital Banking or Internet Banking
  • Must have experience in leading teams
  • Must have good time management skills to handle business-as-usual (BAU) demands and strategic projects
  • Must be able to handle different hierarchy of stakeholders
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