Call Center Trainer

4 weeks ago

Batangas, Calabarzon, Philippines Linkservesolutions Full time

We want you in our team

CALL CENTER TRAINER (ON-SITE)

Job Description

  • Conduct effective training sessions for trainees
  • Collaborate with co-trainers, managers, and other leaders
  • Identify training needs and develop training plans based on business objectives and operational goals
  • Evaluate the effectiveness of training materials and create an action plan for improvement
  • Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs

Qualifications

  • Proven experience in training/handling a team in any field
  • Teaching experience
  • Experience in the BPO industry is an advantage
  • Fluent in written and verbal English
  • Excellent interpersonal and communication skills
  • Strong leadership, team building, organizational, and management skills
  • Able to multitask, prioritize, and manage time efficiently
  • Ability to analyze problems and strategize for better solutions
  • Experience with technologies and best practices for instructional manuals and teaching platforms
  • Strict adherence to company philosophy, mission statement, and goals
  • Fast learner & Tech-savvy
  • Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office)
  • Knowledgeable in using Zoom functions
  • Approximately 30 mins away from the Office (P. Burgos, Batangas City), and has a mode of transportation at night within their area

So, why join us?

  • Work set-up: On-site Batangas City
  • Full Time and Long Term Employment
  • Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month

WE LOOK FORWARD TO WORKING WITH YOU

#J-18808-Ljbffr

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