Call Center Trainer

3 days ago


Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Full time $70,000 - $120,000 per year

We want you in our team

CALL CENTER TRAINER

Job Description

  • Conduct effective training sessions for trainees
  • Collaborate with co-trainers, managers, and other leaders
  • Identify training needs and develop training plans based on business objectives and operational goals
  • Evaluate the effectiveness of training materials and create an action plan for improvement
  • Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs

Qualifications

  • Proven experience in training/handling a team in any field
  • Teaching experience
  • Experience in the BPO industry is an advantage
  • Fluent in written and verbal English
  • Excellent interpersonal and communication skills
  • Strong leadership, team building, organizational, and management skills
  • Able to multitask, prioritize, and manage time efficiently
  • Ability to analyze problems and strategize for better solutions
  • Experience with technologies and best practices for instructional manuals and teaching platforms
  • Strict adherence to company philosophy, mission statement, and goals
  • Fast learner & Tech-savvy
  • Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office)
  • Knowledgeable in using Zoom functions

Equipment requirement:

  • Laptop/Desktop: at least core i3 processor and 8 GB RAM
  • Dual screen setup
  • Headset: any A4Tech or Jabra USB-type headset
  • Internet connection: Wired connection minimum of 10 Mbps with back up internet
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord

So, why join us?

  • Permanent work-from-home
  • Full Time and Long Term Employment
  • Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month

WE LOOK FORWARD TO WORKING WITH  YOU


  • Call Center Trainer

    5 days ago


    Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time

    CALL CENTER TRAINER (ON-SITE)Starting salary: PHP 18,000 to PHP 23,000(Please apply only if the salary offer meets your expectations.) Job Description:Conduct effective training sessions for trainees.Collaborate with co-trainers, managers, and other leaders.Identify training needs and develop training plans based on business objectives and operational...


  • Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time ₱240,000 - ₱280,000 per year

    We want you in our teamCALL CENTER TRAINER (ON-SITE)Job DescriptionDeliver impactful training sessions for new and current staff.Partner with leadership to align training with company objectives.Determine training needs and plan development to boost employee skills.Review materials and develop action plans for training optimization.Provide ongoing coaching...

  • Call Center Agent

    2 weeks ago


    Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Full time ₱150,000 - ₱250,000 per year

    CALL CENTER AGENT (OUTBOUND)Job Description:Outbound calls for surveys, lead generation, event invitation and/or salesInbound calls to resolve customer queries or close lead/salesData entry to update customer relationship management (CRM) softwareRespond to emailsCreate reports using Microsoft Office and Google DriveMeet service level agreements set...


  • Batangas, Calabarzon, Philippines TaskUs Batangas Full time ₱216,000 - ₱246,000 per year

    TaskUs Batangas is hiring a Full time Call Center Representative role in Batangas City, Calabarzon. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱18,000 - ₱20,600 per month TaskUs Batangas is Hiring Apply Now for Exciting BPO CareersLooking for the best BPO...


  • Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time ₱16,500 - ₱18,900 per year

    We're HiringCall Center Agent – On-Site | Batangas CityJoin our growing team and build a stable career in a supportive and dynamic work environment.Job Overview:Place outbound calls for surveys, leads, event invitations, and sales.Handle inbound calls to resolve issues or close leads and sales.Execute data entry and CRM updates of customer...


  • Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time

    Be part of a passionate team and create opportunities PART TIME CALL CENTER AGENT (ON-SITE)Salary: PHP 8,800 Job Description:Outbound calls for surveys, lead generation, event invitation and/or sales.Inbound calls to resolve customer queries or close lead/sales.Data entry to update customer relationship management (CRM) software.Respond to emails.Create...


  • Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Inc. Full time ₱432,000 per year

    Be part of a passionate team and create opportunitiesPART TIME CALL CENTER AGENT (OUTBOUND)Job Description:Place outbound calls for surveys, lead generation, events, and sales.Handle inbound calls to resolve issues or close leads and sales.Perform data entry and update client information in CRM software.Manage customer communications via email and other...


  • Batangas, Calabarzon, Philippines HealthyBOS Full time ₱150,000 - ₱250,000 per year

    A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.Key Responsibilities:Respond to customer...


  • Batangas, Calabarzon, Philippines GAIC Professional Services Inc. Full time ₱150,000 - ₱250,000 per year

    JOB SUMMARYPerforms routine customer service phone support to client specific needs. Work is performed under regular supervision.ResponsibilitiesJOB RESPONSIBILITIESResponds to requests and calls from customers related to client specific programs and productsIdentifies and responds to customer's needs based on designated procedures of account/clientMakes...


  • Batangas, Calabarzon, Philippines BATANGAS HEALTHCARE SPECIALISTS MEDICAL CENTER Full time ₱400,000 - ₱600,000 per year

    Job descriptionMicroscopically examines slides of bodily fluids; determine normal and abnormal components of body fluids by conducting chemical analyses of blood, urine, spinal fluids, and gastric juices.Analyze blood cells by counting and identifying cells, using microscope techniques and procedures.Prepare blood, plasma, and platelets for transfusions by...