Call Center Trainer

15 hours ago

Batangas, Calabarzon, Philippines ConnectUs Marketing Solutions Full time $70,000 - $120,000 per year

We want you in our team

CALL CENTER TRAINER

Job Description

  • Conduct effective training sessions for trainees
  • Collaborate with co-trainers, managers, and other leaders
  • Identify training needs and develop training plans based on business objectives and operational goals
  • Evaluate the effectiveness of training materials and create an action plan for improvement
  • Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
  • Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs

Qualifications

  • Proven experience in training/handling a team in any field
  • Teaching experience
  • Experience in the BPO industry is an advantage
  • Fluent in written and verbal English
  • Excellent interpersonal and communication skills
  • Strong leadership, team building, organizational, and management skills
  • Able to multitask, prioritize, and manage time efficiently
  • Ability to analyze problems and strategize for better solutions
  • Experience with technologies and best practices for instructional manuals and teaching platforms
  • Strict adherence to company philosophy, mission statement, and goals
  • Fast learner & Tech-savvy
  • Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office)
  • Knowledgeable in using Zoom functions

Equipment requirement:

  • Laptop/Desktop: at least core i3 processor and 8 GB RAM
  • Dual screen setup
  • Headset: any A4Tech or Jabra USB-type headset
  • Internet connection: Wired connection minimum of 10 Mbps with back up internet
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord

So, why join us?

  • Permanent work-from-home
  • Full Time and Long Term Employment
  • Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month

WE LOOK FORWARD TO WORKING WITH  YOU

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