MIS Analyst

1 week ago

Taguig, National Capital Region, Philippines Ubiquity Full time
MIS Analyst

1 month ago Be among the first 25 applicants

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Let's tomorrow, together.

At Ubiquity, we live by the mantra: head, heart, and hustle.

Let's tomorrow, together.

At Ubiquity, we live by the mantra: head, heart, and hustle.Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be.Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Day-to-day responsibilities:
  • Develop and distribute Contact Center reporting
  • Modify, revise, and update scorecards, dashboards, and other reports
  • Responsible for data integrity, and accuracy of all reporting requirements
  • Work with Operations and Business Support teams to create or modify current reporting
  • Analyze data to ensure integrity and structure data to support or provide business recommendations, e.g., Performance Metrics
Qualifications:
  • 1-3 years of experience in a similar capacity
  • Experience in extracting data from CMS and other reporting platforms
  • Strong data analytics and report creation skills
  • Experience automating manual tasks/reports to reduce cycle time and defects
  • Proficient in Excel, SQL, and understanding call center statistics
  • Knowledge in VBA, macros, linked data, pivot charts, and design tools
  • Experience developing dashboards and visual reports
  • Extensive experience creating reports using Power BI and Looker Data Studio
  • Flexible schedule and excellent attendance record
  • Willingness to work different shifts (Day, Mid, Night)

About Ubiquity: Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, we provide multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Our Culture: Come as U are, because U Matter at Ubiquity. We're committed to creating an inclusive employee experience for all, regardless of race, gender, religion, sexual orientation, age, or disability. We believe everyone can contribute their ideas and feel free to be their most authentic self.

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