R-105343 Workforce Analyst

3 weeks ago

Taguig, National Capital Region, Philippines Ubiquity Full time
R Workforce Analyst
Responsibilities
  • Manage the global seat allocation for agents
  • Consolidation of data across all programs
  • Analyzes gathered data and ensures utmost accuracy
  • Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity
  • Assist WFM Planner on new program sizing
Qualifications
  • Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity planning
  • Experience in extracting data from CMS and other reporting platforms
  • Experience in automating tasks/reports that are manual to reduce cycle time and defects
  • Advanced user of G Suite Apps, Excel and other MS Office applications
  • Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools
  • Experience in developing dashboards with useful visualization
  • Must have a good attendance record
  • Amenable to work onsite and graveyard shifts
  • Excellent time management and prioritization skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
Industries
  • Internet Publishing
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