
Workforce Analyst
4 days ago
A Workforce Analyst is an integral role in the operations of our Manila office. Someone who has a high level of attention to detail, knowledgeable in different reporting platforms, proficient user of Microsoft Office and has a strong analytical mindset.
Day-to-day responsibilities:
A. Manage the global seat allocation for agents.
B. Consolidation of data across all programs.
C. Analyzes gathered data and ensures utmost accuracy.
D. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity.
E. Assist WFM Planner on new program sizing.
Qualifications:
- Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity planning.
- Experience in extracting data from CMS and other reporting platforms.
- Experience in automating task/reports that are manual to reduce cycle time and defects.
- Advance user of G Suite Apps, Excel and other MS Office applications.
- Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools.
- Experience in developing dashboards with useful visualization.
- Must have a good attendance record.
- Amenable to work onsite and graveyard shifts.
- Excellent time management and prioritization skills.
-
Workforce and Reports Analyst
4 days ago
Taguig, National Capital Region, Philippines Claymore Solutions Corporation Full time ₱900,000 - ₱1,200,000 per yearExecutive SummaryThe Workforce Strategy & Reporting Analyst plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align...
-
Taguig, National Capital Region, Philippines Teleperformance Full time ₱1,200,000 - ₱1,800,000 per yearTeleperformance, a global leader in customer experience management, is seeking a talented and experienced Workforce Management Real Time Analyst to join our dynamic team in Taguig City, Metro Manila. As a Workforce Management Real Time Analyst, you will play a crucial role in optimizing staffing levels and ensuring exceptional customer service delivery...
-
Workforce WFM Manager
2 weeks ago
Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱3,600,000 per yearLooking for a new challenge? Join a company where YOU matterWe are hiring for awesome professionals for our pioneer team. Join us nowWorkforce ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time AnalystWe are looking for an awesome and talented Workforce Management Manager who wants to join our growing awesome WFM teamResponsibilities:Manage...
-
Workforce Strategy
4 days ago
Taguig, National Capital Region, Philippines Claymore Solutions Corporation Full time ₱1,200,000 - ₱2,400,000 per yearExecutive SummaryThe Workforce Strategy & Reporting Analyst plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align...
-
R-105343 Workforce Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Ubiquity Full timeR-105343 Workforce AnalystResponsibilitiesManage the global seat allocation for agentsConsolidation of data across all programsAnalyzes gathered data and ensures utmost accuracyWorks with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacityAssist WFM Planner on new program...
-
Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per yearThe Workforce Analyst is a pivotal role in ensuring the business optimizes its manpower to meet client deliverables efficiently. This role will focus on forecasting staffing needs, analyzing real-time workload and volume trends, and ensuring scheduling and intraday management processes meet both employee and business needs.Key Responsibilities:Forecasting...
-
Workforce Management Analyst
4 days ago
Taguig, National Capital Region, Philippines Tata Consultancy Services Full time ₱250,000 - ₱500,000 per yearWork ExperienceScheduling specialist is a critical role holding responsibilities to support and manage thescheduling activities for the contact center staff. Scheduling specialist must ensure theagent schedules are prepared in accordance with the local labor rules and regulationswhile aligning them closely to the Intraday staffing requirements resulting...
-
Senior Workforce Management Analyst
2 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per yearTASQ is looking for a Senior Workforce Management Analyst to work on-site in Taguig.The screening interview will be done over-the-phone, so please keep your line open. The rest of the process will be done on site.A.EDUCATION AND EXPERIENCE PREFERENCESHigh School Diploma or its equivalentWFM Experience PreferredMS Excel KnowledgeReporting and Analysis...
-
Workforce Reports Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Sutherland Full timeCompany DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
-
Test Analyst
4 days ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corp. Full time ₱900,000 - ₱1,200,000 per yearKey Responsibilities:Analyze business and technical requirements related to supply chain systems and translate them into effective test plans and test cases.Design and execute manual and automated test scenarios across procurement, inventory, logistics, and order management modules.Collaborate with developers, business analysts, and supply chain stakeholders...