Sales Operations Associate
2 weeks ago
Sales Operations Associate
Work Set-up: Remote
Work Shift: 9 PM - 6 AM PHT, (Night Shift) Monday to Friday
We are looking for a Sales Operations Associate to join our team and support our sales organization by ensuring data accuracy, optimizing Salesforce processes, and providing real-time operational support. This role is essential in driving efficiency, improving sales processes, and enhancing revenue growth.
Overview:
We are a fast-growing hospitality technology company dedicated to modernizing hotel operations through AI-powered solutions. Our platform is trusted by thousands of hotels worldwide, including major brands, to streamline processes and enhance guest experiences. Recognized for innovation and excellence, we are backed by top investors and industry leaders. Join us in shaping the future of hospitality technology
Core Responsibilities:
- Salesforce Administration: Manage Salesforce tasks, including custom reporting, bulk record updates, and data accuracy maintenance. Generate reports and address ad-hoc data requests to support sales operations.
- Real-Time Sales Support: Provide live support during PST working hours, assisting the West Coast and APAC sales teams with operational requests.
- Process Documentation: Develop and maintain Standard Operating Procedures (SOPs) and workflow documentation to ensure clarity and consistency.
- Support Sales Initiatives: Assist the Senior Sales Operations Manager in executing operational projects, troubleshooting sales processes, and implementing workflow improvements.
Additional Areas of Impact:
- Data Enrichment & AI Integration: Use AI-powered tools to enrich and validate sales data, ensuring the team operates with up-to-date insights.
- Go-To-Market (GTM) Automation: Support the development and execution of automation strategies to improve sales efficiency and reduce manual tasks.
- Sales Tech Stack Management: Gain expertise in tools like Salesforce, Salesloft, Gong, and Rattle to provide technical support and user training.
- Sales Data Management: Maintain data integrity, proactively identifying and resolving discrepancies in sales records, pipelines, and forecasting.
Qualifications:
- Proficiency in Salesforce, including reporting, data management, and workflow optimization.
- Strong analytical and problem-solving skills with great attention to detail.
- Ability to work during PST hours to support global sales teams.
- Excellent communication and documentation skills.
- Experience with AI-powered tools, GTM automation, and sales tech stacks is a plus.
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