Operations Management Director
2 weeks ago
MCI delivers tailored solutions to meet the diverse needs of our clients through Business Process Outsourcing (BPO).
This Director position is responsible for managing supervisors and operational management in contact center operations, developing and implementing operational strategies, and overseeing quality, production, and hours.
Key Responsibilities- Manage sales teams and ensure alignment with corporate objectives
- Develop and implement strategies for continuous improvement in call center productivity
- Monitor and manage key performance indicators, performance criteria, policies, and procedures
- Analyze trends and produce statistical reports on individual performance and sales trends
A qualified candidate will possess exceptional leadership skills, strong supervisory experience, and excellent interpersonal and communication skills.
- Associate's degree and/or relevant work experience
- Strong working knowledge of Microsoft Office applications
- Ability to drive sales through the actions of others
This role requires close collaboration with corporate leadership and demands a high degree of initiative, sound judgment, and leadership.
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Director of Operations
4 weeks ago
Angeles City, Central Luzon, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Operational Excellence Director
1 week ago
Angeles City, Central Luzon, Philippines TaskUs Full timeJob Title: Senior Client Services ManagerWe are seeking an experienced Senior Client Services Manager to join our team. The successful candidate will be responsible for managing new and existing campaigns with autonomy through the client lifecycle under the guidance of a Director or Senior Director.About UsTaskUs is a leading provider of outsourced digital...
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Operations Director
2 weeks ago
Angeles City, Central Luzon, Philippines On Spot Global Corporation Full timeAt On Spot Global Corporation, we are seeking a dynamic and experienced Operations Director to lead and elevate our customer service operations.Key ResponsibilitiesDevelop and execute customer service strategies that align with the company's objectives and contribute to overall business success.Establish long-term goals and performance metrics to ensure the...
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Campaign Operations Director
6 days ago
Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full timeCampaign Operations DirectorJob Overview:The Campaign Director for the Contact Center is responsible for overseeing the operational aspects of the contact center, ensuring that technical and customer service support is delivered efficiently and effectively. This role emphasizes a holistic approach to operations, focusing on optimizing processes, managing...
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Director, IT Account Management
2 weeks ago
Angeles City, Central Luzon, Philippines IntouchCX Full timeAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Operations Director
6 hours ago
Angeles City, Central Luzon, Philippines Majorel Full timeOperations Director - CX DeliveryWe're looking for an experienced Operations Director - CX Delivery to join our team. As a key member of our leadership team, you will be responsible for overseeing the delivery of customer experience (CX) across multiple channels and geographies.Key Responsibilities:Develop and implement strategies to improve service quality,...
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Financial Operations Director
2 weeks ago
Angeles City, Central Luzon, Philippines Mass Markets Full timeJob Description:Mass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. Our commitment to excellence and innovation has established us as a trusted partner in the industry.We are seeking an experienced Financial Operations Director who will oversee the...
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IT Director of Infrastructure Operations
4 days ago
Angeles City, Central Luzon, Philippines Ventra Health Full timeAbout Ventra HealthVentra Health is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Our mission is to deliver transparent and data-driven solutions that solve complex revenue and reimbursement issues, enabling clinicians to focus on providing...
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Operations Director
2 weeks ago
Angeles City, Central Luzon, Philippines Sutherland Global Full timeJob Responsibilities:The Operations Director - Business Solutions is accountable for designing, developing, and implementing business solutions that meet the evolving needs of our clients.Key responsibilities include:Developing and maintaining relationships with key clients and stakeholders;Analyzing client requirements and identifying opportunities for...
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Director of Business Process Optimization
2 weeks ago
Angeles City, Central Luzon, Philippines MCI Full timeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.The Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is...
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Business Process Director
6 days ago
Angeles City, Central Luzon, Philippines Mass Markets Full timeCompany OverviewMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.The Director will be responsible for the management and...
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Angeles City, Central Luzon, Philippines Ventra Health Full timeJob SummaryThe Director of Technology Services and Infrastructure will be responsible for overseeing all IT infrastructure and technical operations in Clark, Philippines. This role requires strong leadership skills, technical expertise, and the ability to manage complex technical environments.The successful candidate will have at least 14+ years of IT...
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Customer Service Director
4 days ago
Angeles City, Central Luzon, Philippines Ventra Health Full timeVentra Health is a dynamic company with a proven track record of success in Revenue Cycle Management. We partner with private practices, hospitals, health systems, and ambulatory surgery centers to deliver innovative solutions.About the RoleThe Customer Service Director will be responsible for overseeing the daily operations of our Mailroom, Correspondence,...
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Senior Operations Manager
7 days ago
Angeles City, Central Luzon, Philippines ALLIAH Full timeAbout Our CompanyALLIAH is a rapidly growing company seeking an experienced Project Director to join our team. As a Project Director, you will be responsible for overseeing project development and implementation, ensuring that all projects are completed on time and within budget.We are looking for someone with excellent project management skills, including...
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Strategic Account Manager
1 week ago
Angeles City, Central Luzon, Philippines TaskUs Full timeJob SummaryWe are seeking a skilled Senior Client Services Manager to drive the company's annual goal of 100% revenue growth year after year. The successful candidate will be responsible for managing new and existing campaigns with autonomy through the client lifecycle under the guidance of a Director or Senior Director.About TaskUsWe believe that innovation...
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Operations Director
2 weeks ago
Cabanatuan City, Central Luzon, Philippines Euroasia Executive Search Full timeAbout the RoleThe Operations Director - Administration will oversee the administration of our stores, including store accounting, payment procedures, and IT infrastructure. This role requires a strong leader who can manage staff salaries and participate in high-level meetings.
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Supply Chain Operations Director
1 day ago
Angeles City, Central Luzon, Philippines Aprio Full time**Career Opportunities at Aprio:**We are a top-rated firm with a vast growth opportunity for talented professionals like you. Join our dynamic team as a Procurement Manager and contribute to our mission of driving business forward. As a key member of our procurement department, you will develop and implement procurement policies and procedures, ensuring...
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Operations Director
6 days ago
Angeles City, Central Luzon, Philippines GIADAS GROUP Full timeJob OverviewThe General Operations Manager plays a pivotal role in overseeing the daily activities related to production and operations, ensuring seamless coordination with various support departments.
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BPO Operations Director
4 weeks ago
Angeles City, Central Luzon, Philippines Mass Markets Full timePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.The Director is responsible for the management and development of...
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Operations Department Head
1 week ago
Angeles City, Central Luzon, Philippines TaskUs Full timeAbout TaskUsTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Its clients represent, protect and grow their brands leveraging a cloud-based infrastructure.The company has expanded its workforce to approximately 45,000 employees globally. Presently, it has a presence in...