Operations Management Director

2 weeks ago


Angeles City, Central Luzon, Philippines MCI Full time
Business Operations Role Overview

MCI delivers tailored solutions to meet the diverse needs of our clients through Business Process Outsourcing (BPO).

This Director position is responsible for managing supervisors and operational management in contact center operations, developing and implementing operational strategies, and overseeing quality, production, and hours.

Key Responsibilities
  • Manage sales teams and ensure alignment with corporate objectives
  • Develop and implement strategies for continuous improvement in call center productivity
  • Monitor and manage key performance indicators, performance criteria, policies, and procedures
  • Analyze trends and produce statistical reports on individual performance and sales trends
Candidate Requirements

A qualified candidate will possess exceptional leadership skills, strong supervisory experience, and excellent interpersonal and communication skills.

  • Associate's degree and/or relevant work experience
  • Strong working knowledge of Microsoft Office applications
  • Ability to drive sales through the actions of others

This role requires close collaboration with corporate leadership and demands a high degree of initiative, sound judgment, and leadership.



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