Customer Service Associate Part time

3 weeks ago

Manila, National Capital Region, Philippines Halcyon Health Network, Inc. Part time

Join to apply for the Customer Service Associate *Part time* role at Halcyon Health Network, Inc.

Overview

Customer Service Associate role at Halcyon Health Network, Inc. related to clinic operations and patient flow.

Responsibilities
  • Prepares clinic facilities and equipment before operations.
  • Resolves operational issues promptly with concerned units.
  • Monitors patient flow and recommends process improvements.
  • Coordinates rush and endorsed patients for timely processing.
  • Analyzes and reports patient survey results to management.
  • Acts as triage officer and escalates concerns when needed.
  • Ensures all endorsed patients are tracked and received.
  • Handles patient inquiries and concerns, coordinating resolutions.
Minimum Qualifications
  • Any 4 or 2 years related degree course
  • With at least 1 year background in Customer Service in any industry
  • Good interpersonal skills, problem solving skills and resolving conflict
  • Self starter, multi-tasking and can work under pressure and tight schedule
  • Quality focus and analyzing information
  • Very good communication skills and documentation
Employment and Role Details
  • Seniority level: Entry level
  • Employment type: Part-time
  • Job function: Other
  • Industries: Hospitals and Health Care

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