Everyday Banking Customer Support Specialist
21 hours ago
We are seeking a highly skilled Customer Service Specialist to join our team. As an Everyday Banking Consultant, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Ensure first call resolution for customers by utilizing available tools and resources.
- Resolve customer enquiries efficiently by understanding their needs and providing permanent fixes.
- Escalate complex issues to specialist bankers or teams of experts as necessary.
- Empower customers to bank with us through digital channels and contribute to digital-first adoption.
- Deliver excellent customer experiences in voice interactions and strive for positive Net Promoter Score results.
Requirements
- Excellent English communication skills (verbal and written).
- Solid contact centre experience with an English-speaking client base.
- Understanding of the contact centre environment and major Key Performance Indicators.
Benefits
At our organization, we offer a range of benefits that support your physical and mental wellbeing, including flexible working options and access to health services.
About Us
We are committed to creating an inclusive culture where our people feel they belong. We believe in empowering our employees to build their skills and knowledge quickly through ongoing training and mentorship.
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