Process Redesign Analyst

4 weeks ago


Cebu City, Central Visayas, Philippines QBE Insurance Full time
Overview

Join to apply for the Process Redesign Analyst role at QBE Insurance.

Responsibilities
  • Review and evaluate all business processes and policies to ensure operational excellence and legislative compliance.
  • Identify and deliver service improvement activities by employing process improvement methodologies.
  • Act as the delivery lead across multiple projects to ensure high-quality and timely delivery.
  • Undertake the day-to-day identification, measurement, mitigation, and reporting of risks following the Risk Management Framework.
  • Support senior members in driving alignment of priorities with business-unit leaders.
  • Assist in the development of project documentation in alignment with company policies and methodologies.
  • Support the facilitation of meetings and workshops as part of project management support.
  • Encourage stakeholders and peers to adopt best practices.
  • Resolve escalated complaints promptly.
  • Establish and maintain a good working relationship with stakeholders.
Work Experience

Necessary Work Experience includes:

  • Relevant work experience required.

Preferred Work Experience includes:

  • Experience within the insurance or Financial Services industry is desirable.
  • Experience of managing relationships with internal and external business customers at a senior level.
  • Experience and understanding of the project lifecycle and process methodologies.
  • Experience in identifying opportunities to drive forward systems changes and innovation to meet stakeholder, customer and business needs.
Qualifications

Necessary Qualifications include:

  • Tertiary Degree or equivalent combination of education and work experience.
Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills

Analytical Thinking, Business Process Analysis, Business Process Improvements, Business Process Modeling, Business Transformation, Critical Thinking, Customer Service, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Process Refinement, Risk Management, Stakeholder Management, Strategic Planning

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Insurance

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