business process manager

2 weeks ago

Cebu City, Central Visayas, Philippines Julie's Franchise Corporation Full time ₱900,000 - ₱1,200,000 per year

Qualifications – Business Process Manager

Focus: Process Improvement & Documentation

Certifications (Preferred Not required)

  • Lean Six Sigma Green Belt / Black Belt – proven ability in process optimization and waste reduction.

  • Business Process Management (BPM) Certification – strong foundation in end-to-end process design and control.

  • Project Management Certification (PMP, Prince2, Agile/Scrum Master) – for managing process-related projects.

  • ISO 9001:2015 Quality Management Systems Auditor/Implementer (advantageous for organizations with compliance needs).

Experience

  • 3+ years of progressive experience in process management, improvement initiatives, or operational excellence.

  • Demonstrated ability to analyze, design, document, and optimize processes across multiple business units.

  • Strong track record of writing and maintaining Standard Operating Procedures (SOPs), manuals, and process documentation.

  • Experience in leading cross-functional teams and/or facilitating process workshops.

  • Hands-on involvement in automation, workflow redesign, or digital transformation projects is a plus.

Technical Skills

  • Experience in process mapping and documentation tools

  • Solid understanding of Lean, Six Sigma, and/or Kaizen methodologies.

  • Proficiency in data-driven process evaluation

Core Competencies

  • Process Improvement: Skilled in identifying inefficiencies and designing solutions for productivity, quality, and cost reduction.

  • Documentation: Adept at creating structured, clear, and compliant process documents and SOPs.

  • Change Leadership: Capable of managing organizational change and influencing stakeholders at all levels.

  • Analytical & Problem-Solving: Uses data and metrics to support decisions and track process effectiveness.

  • Communication: Strong ability to communicate complex processes simply to technical and non-technical teams.

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