analyst, business

15 hours ago

Cebu City, Central Visayas, Philippines Qualfon Full time
OverviewJob Title:Analyst, Business

Role:Analyst, Business

ResponsibilitiesKey Responsibilities:

Provide analysis and assistance to process owners to identify improvement opportunities

  • Act as a liaison between stakeholders and the delivery team.
  • Elicit, analyze, document, communicate, and validate requirements.
  • Focus on business processes, policies, information systems, and integration.
  • Translate stakeholder needs into understandable business requirements.
  • Validate that business requirements are met in the final solution.
  • Align objectives with:
    • Mission Statement
    • Mission Leader role definition
    • STRIDES values

Manage operational information of business areas

  • Collaborate with business teams and leverage technology.
  • Assist process owners in improving current processes.
  • Conduct meetings, collect data, and analyze information.
  • Standardize terminology across departments and geographies.

Facilitate process workshops

  • Lead process redesign workshops.
  • Provide training in process mapping and business process reengineering.
  • Document and analyze processes.
  • Assist in policy and procedure documentation.
  • Present improved processes to stakeholders.

Deliver alternatives for systems workflow

  • Recommend best practices for application usage and integration.
  • Assess and enhance business processes or system workflows.
  • Support Quality Assurance in test planning and execution.
  • Perform other assigned tasks.
QualificationsQualifications:
  • Education:Bachelor's Degree
  • Industry Experience:BPO industry experience with deep understanding of KPIs
  • Certifications:CI Six Sigma Green Belt –Required
  • IT Knowledge:Basic functional understanding of ERP, CRM, and BI systems
Skills & Competencies:
  • Project Management:Ability to manage projects using tools for scheduling, budgeting, and reporting.
  • Management Communication:Ensure effective information flow across teams.
  • Business/Financial Analysis:Understand financial health using key ratios and analysis tools.
  • Critical Thinking:Identify and assess risks, opportunities, and core issues.
  • Business Software Applications:
    • Basic: MS Word, PowerPoint, Excel, Outlook
    • Advanced: Excel Macros, Visual Basic, Pivot Tables, VLOOKUP, Graphs
    • Others: Linux, PHP, .NET, SQL, GUI
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