Restaurant Systems Officer

2 days ago

Taguig, National Capital Region, Philippines Marygracecafe Full time

TheRestaurant Systems Officer (Industrial Engineer)creates and operationalizes Restaurant Operation Systems (ROS) for cafes and kiosks with the goal of enhancing customers' overall experience. S/he highlights critical areas for improving Café and Kiosk ROS and offers suggestions for improvements. S/he orchestrates various resources required to quickly and effectively address issues within restaurant systems while maximizing the right routes for communication.

Responsibilities

  • Plans and creates process workflows/flow charts, process maps, and reports that are comprehensive and easy to understand in order to facilitate correct CAPA for both Operations and Process owners.
  • Documents policies, procedures, and processes that are necessary to improve and maintain Store Operation Procedures for overall customer satisfaction.
  • Creates and maintains a system of continuous improvement of Store Operation Systems.
  • Creates compelling SOP's that are easy to follow and replicable resulting to operational excellence.
  • Recommends permanent solutions before implementing to stores.
  • Compile and align company process related but not limited to Restaurant Operation Systems.
  • Coordinates to cross-functional departments and stakeholders for a streamlined store openings.
  • Conducts store visits and validation audits on implemented processes, policies, and procedures.
  • Ensures that all functions are performed accurately and finished in a timely manner.
  • Provides assistance and answers all inquiries related to Restaurant Systems.
  • Performs other related tasks that may be assigned from time to time by the immediate supervisor.
  • Provides necessary trainings to implement process improvements/changes.
  • Performs other tasks that may be assigned by the immediate superior.

Qualifications and Requirements

  • Bachelor's Degree inIndustrial Engineering, Management Engineering, or related course.
  • At least 3 years of work experience as aprocess improvement officerin restaurant operations, food manufacturing, or related.
  • Good Communication & Interpersonal Skills
  • Willing to do field work
  • Candidate must be willing to be assigned in our secondary office location at ARCA South, Taguig City.
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