Customer Service Executive

1 day ago

Taguig, National Capital Region, Philippines Jebsen & Jessen Group Full time
Responsibilities
  1. Procurement
    1. Process Purchase Order (PO) requests from the Department Managers (DM). Review details such as pricing, quantity, Incoterms, requested ETA in Manila and any special requirements.
    2. Review MRP parameters, consumption history, stock aging reports, and the collective display of stock requirements to support the submission and approval of the General Manager prior to PO creation.
    3. Upon approval of GM, check the purchase requisition to proceed with PO creation and request PO release from GM.
    4. Send the approved PO copy to supplier and/or upload the PO to supplier's portal.
    5. Coordinate with suppliers and monitor shipment status to ensure timely receipt of advance importation documents.
    6. Verify the accuracy and completeness of shipping documents before endorsement to logistics team.
    7. Secure local insurance for cost and freight (CFR) purchase orders/shipments and facilitate the necessary importation.
    8. Assist treasury in facilitating the Records of Goods Imported (RGI) for all trade importation upon receipt of advance docs and Arrival Notice.
    9. Close of unused purchase requisition (PR) every Friday.
    10. Assist the SP and DM in accomplishing the Supplier's Accreditation form.
    11. Process non-trade POs and ensure to close PO by performing MIGO upon receipt of vendor invoice.
  2. Material Planning
    1. Provide assistance to salesperson (SP) and department managers (DM) by doing the following: monitor the updating of MRP parameters and upload Sales Forecast. Ensure correct sales-material assignment per SP for SAP forecasting.
    2. Send weekly report on committed delivery dates in reference to OOH. Monitor and ensure that the delivery dates are updated accordingly.
    3. Conduct forecast analysis to evaluate and improve forecasting accuracy.
    4. Generate and review the stock ageing report.
    5. Conduct regular review of the MRP (Material Requirements Planning) type assigned to active products.
    6. Validate and update the monthly sales forecast of active items every 23rd of the month.
    7. Send weekly and monthly sales monitoring reports to relevant stakeholders.
  3. Collection
    1. Prepare, transmit, and monitor invoice copies submitted to clients for countering, ensuring all invoices are properly acknowledged for payment processing.
    2. Coordinate with collection agencies to monitor and follow up on the status of countered documents, ensuring timely updates and resolution of pending items.
    3. Assist in resolving billing concerns and coordinate with the account's receivables group regarding accounts related concerns.
  4. SAP Maintenance
    1. Conduct regular clean-up of the open/unused purchase orders.
  5. Other Matters
    1. Weekly update of visitor's record list in Morus SharePoint.
    2. Facilitate User Acceptance Testing (UAT) for new implementations and system enhancements in SAP.
    3. Serve as Person-in-Charge (PIC) or country representative for regional initiatives related to SAP MRP, procurement enhancements.
    4. Perform the responsibilities of the Customer Service (CS) Coordinators during their absence or leave.
    5. Perform other duties deemed necessary upon instruction by Supply Chain Manager or General Manager.
Qualifications
  • Bachelor's degree in business, Supply Chain or Customs Administration
  • With at least 5 years of experience in procurement, purchasing, or customer service-related functions, preferably within a supply chain or manufacturing environment
  • Experience in a team-lead / supervisory position is an advantage handling trade and non-trade purchases, vendor coordination, and purchase order processing.
  • Background in using SAP for material planning and procurement transactions.
  • Competent in Windows Applications - MS Word, Excel and PowerPoint
  • Competent in SAP - SD module, MM module
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • International Trade and Development

#J-18808-Ljbffr

  • Customer Service Executive

    1 week ago

    Taguig, National Capital Region, Philippines A by Agile Digital Ventures, Inc. Full time ₱200,000 - ₱300,000 per year

    A customer service executive supports customers by answering questions, and responding to complaints. They're the front line of support for customers and merchants and they help ensure that customers are satisfied with our services.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer...

  • Customer Service Executive

    5 days ago

    Taguig, National Capital Region, Philippines A by Agile Digital Ventures, Inc. Full time

    OverviewA Customer Service Executive supports customers by answering questions and responding to complaints. They are the front line of support for customers and merchants and help ensure that customers are satisfied with our services.ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding...

  • Customer Service Executive

    7 days ago

    Taguig, National Capital Region, Philippines A by Agile Digital Ventures, Inc. Full time ₱104,000 - ₱130,878 per year

    ACustomer Service Executivesupports customers by answering questions and responding to complaints. They're the front line of support for customers and merchants and they help ensure that customers are satisfied with our services.Key ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly...

  • Customer Service Executive

    1 week ago

    Taguig, National Capital Region, Philippines Agile Digital Ventures, Inc Full time ₱240,000 per year

    A Customer Service Executive supports customers by answering questions, and responding to complaints. They're the front line of support for customers and merchants and they help ensure that customers are satisfied with our services.Key ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time $70,000 - $120,000 per year

    Essential dutiesCustomer Service• Support team to ensure swift resolution to customer issues.• Establish and maintain a strong relationship with Client and all customers across multiple levels of their business.• Ensure CIF's are current, regularly reviewed and uploaded into PaT• Complete understanding of your clients SOP's• Ensure emails are...

  • Customer Service Administrator

    1 week ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱600,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • Customer Experience Executive

    2 weeks ago

    Taguig, National Capital Region, Philippines Probe CX Full time

    JOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...

  • Customer Experience Executive

    3 days ago

    Taguig, National Capital Region, Philippines Probe CX Full time $104,000 - $130,878 per year

    JOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...

  • Customer Service Leader

    1 week ago

    Taguig, National Capital Region, Philippines Coins Full time $90,000 - $120,000 per year

    We are seeking an experienced and strategic Customer Service Director to lead our global customer service organization. The ideal candidate will be responsible for developing and executing customer service strategies that drive customer satisfaction, loyalty, and operational excellence across all support channels.Key Responsibilities:Strategic...

  • Customer Service Representative

    1 week ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time $104,000 - $130,878 per year

    Essential DutiesProcessing of all Order type and for all ChannelsProvide centralized support for the Sales force with the key objective of ensuring all business conducted by the Sales force is project managed through to completion, efficiently and quickly as possible, whilst complying with company-, contract- and legal requirements.Ensure the customer has a...