Business Process Officer

7 days ago

Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

Select how often (in days) to receive an alert:

Title: Business Process Officer (Marketing)

The Business Process Officer (Marketing) is responsible for:

Innovations Portfolio Management

(Product Development, Packaging Development, Channels Enablement, Digital Transformation)

Ensure successful launch of product and packaging solutions innovations in alignment with the menu architecture and touchpoint development programs in accordance with the digital experience improvement roadmap.

Maintains calendar of projects per Innovation category (ensures proper categorization per development phase/gate, with up-to-date status of development progress).

Ensures that each presentation to the product board is documented and filed in the minutes of the meeting database.

Manages/facilitates the scheduling of presentations of the projects to ensure timely completion of development milestones.

Provides guidance on the readiness of the projects to be presented to the respective innovation boards (Product, Packaging, Channels) through pre-presentation alignment sessions and with respect to the standards set in the policies and procedures manual/documents.

Provides guidance to project teams on the alignment of project variables with business KPIs (sustainability to market, product quality, production efficiency, store efficiency, store operations, sales, and profitability) guarded by each member of the governance team.

Ensures that new members of the workgroup are properly onboarded, especially with respect to:

  1. Innovations development process, RACI, related documents, and standards.
  2. Common tools of work and forms.
  3. Inclusion in online coordination groups and regular meeting cadences.
  4. Introduction to the product teams.
Specific to Product Development/Product Board

Tracks the monthly performance of the PDP in terms of Project, Portfolio Success, Share of Business, and Demand Forecast Accuracy.

Coordinates with the PWG Functions on key discussion topics that need to be tabled in the regular PWG meetings (project updates, process changes, risks affecting development projects, root cause analyses).

Ensures all Product Development Project Documents are saved in SharePoint (PB decks, project briefs, Forms A to F, Product Evaluation Scores, etc.).

Ensures that recipients of food samples are well informed about delivery expectations and required actions.

Monitors the status of lapsing risks, records, and reports updates in the fact book and during regular product workgroup meetings.

Ensures Project Kickoff with PWG one week after launch approval in PB.

Updates the product development monitoring file on presentation completion, number of passes, approval by the board, and approval format (via email or meeting).

Updates the product development calendar to determine launch delay risks and inform the PB of the rolling agenda for at least a one-month period.

Analyzes Projects and Portfolio Performance in partnership with the Process Development, Planning, and Controls Officer.

Generates project performance scorecards and provides them to the stakeholders.

Aligns with project teams on performance evaluation results.

Presents Annual Portfolio Performance Evaluation to the Product Board.

Business Process Management

Ensures 100% compliance with mandatory processes including:

  1. Product, Packaging, Channels Innovation Development.
  2. Resource Management (Ads and Promo, OpEx, Accruals).
  3. Integrated Campaign Communications/Campaign Development.
  4. Menu Management.
  5. Plan-to-Payment Process across transaction types (Describe, Standard, Functional).
  6. Digital Transformation.
Continuous Process Development:

Continuously develop processes such that activities identified to fulfill a repeatable output have defined objectives, execution sequence, standards, and corresponding success parameters.

Reorder, add, or reduce process steps.

Refine and strengthen parameters for correct project execution and success.

Ensure alignment with workgroups/cross-functional teams and stakeholders, especially where standards must align.

Resolve issues and roadblocks related to process design and execution.

Develop, train, and implement forms and templates.

Change Management:

Drive adoption and compliance of marketing division to enhanced ways of working through training, periodic stakeholder consultations, and publication of initiative results.

Drive Integration and Management of Brand Marketing Plan

Ensure alignment of operating plans with annual strategic priorities.

Manage the annual planning calendar of activities in alignment with the SBU planning calendar.

Develop the planning template for the Annual BMP.

Support the development of the annual business plan by integrating needs and resources of brands and partner functions.

Contribute ideas and stakeholder assessments to co-develop plans based on organizational and departmental objectives.

Workgroup Coordination and Management:

Conduct need-scoping activities to optimize productivity in managing projects.

Facilitate project team learning on guidelines for alignment with business KPIs.

Launch, facilitate, and manage planning sessions (agenda organization, workgroup stimulation, analysis presentation, discussion documentation, and milestone monitoring).

Develop push-button BCP mechanisms.

Develop and release required memos for MEx-led initiatives.

Ensure the release of memos by respective workgroup functions as required.

Lead risk assessment of projects concerning outcomes, timelines, and pipeline projects.

Sales and Operations

Attend S&OP meetings (Demand Review, Supply Review, S&OE) and follow through on marketing action items including:

  1. Identifying and developing BCPs for products and packaging in coordination with R&D, Purchasing, and AMG.
  2. Developing and activating promos or initiatives to manage inventory.
  3. Reviewing and coordinating movement and charging of transport costs to ensure supply supportability.
People Development and Engagement

Conduct regular development needs assessments within marketing.

Develop learning and development paths for marketing individuals in partnership with HR.

Develop programs based on annual EES action plan results.

Monitor and report EES action plan progress quarterly during town halls.

Ensure observation of quarterly town halls.

Ensure compliance with HR-led engagement programs (BEE WELL and FAMILY FUN DAY).

Monitor and ensure observance of Marketing Norms.

Qualifications:

At least 5 years of experience in business process or systems management, project management.

Experience in product development, demand forecasting, supply chain, and market research.

Preferably with a background in Industrial Engineering, Management Engineering, or Applied Corporate Management.

Strong business acumen and risk management skills.

Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).

#J-18808-Ljbffr

  • Business Process Associate

    5 days ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    We are seeking a highly organized and detail-oriented Business Process Associate to join our Offshore Business Processing team.Job OverviewThis role is responsible for providing administrative support to our clients, ensuring that all onboarding paperwork and presentation materials are completed in a professional and timely manner.Key...

  • Business Process Manager

    4 weeks ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesLead and manage organization-wide projects to enhance operational efficiency by streamlining processes, leveraging automation, and eliminating...

  • Payroll Administrator

    3 weeks ago

    Pasig, National Capital Region, Philippines LINKED BUSINESS PROCESS OUTSOURCING Full time

    Payroll:-Calculate and interpret employee hours across multiple awards accurately.-Check manual timesheets for accuracy against client interpretations.-Manage payroll for allocated office locations, streamlining processes.-Liaise with sales and resource employees for missing or inconsistent information.-Process and confirm payroll to meet daily...

  • Mobilization Support Coordinator

    6 days ago

    Pasig, National Capital Region, Philippines LINKED BUSINESS PROCESS OUTSOURCING Full time

    About the RoleAs an Mobilization Support Coordinator at LINKED BUSINESS PROCESS OUTSOURCING, you will play a critical role in supporting our recruitment operations team by overseeing the end-to-end mobilization process. You will be responsible for managing candidate documentation, conducting compliance checks, and facilitating inductions for new hires.The...

  • International Payroll Specialist

    6 days ago

    Pasig, National Capital Region, Philippines LINKED BUSINESS PROCESS OUTSOURCING Full time

    Role SummaryWe are seeking an experienced Payroll Administrator to join our team at Linked Business Process Outsourcing. As a Payroll Administrator, you will play a critical role in ensuring accurate and timely payroll processing for our clients. This includes managing payroll for allocated office locations, providing time target support, client, and...

  • International Recruitment Assistant

    6 days ago

    Pasig, National Capital Region, Philippines LINKED BUSINESS PROCESS OUTSOURCING Full time

    Role OverviewLINKED BUSINESS PROCESS OUTSOURCING seeks a highly organized and detail-oriented International Recruitment Assistant to join our team. In this role, you will be responsible for providing administrative support to our recruitment operations team, focusing on mobilization support and compliance activities.Key responsibilities include assisting...

  • Payroll Operations Manager

    6 days ago

    Pasig, National Capital Region, Philippines LINKED BUSINESS PROCESS OUTSOURCING Full time

    Company OverviewWe are Linked Business Process Outsourcing, a leading provider of business process outsourcing solutions. Our team is dedicated to delivering exceptional service and support to our clients. We are seeking a highly skilled Payroll Administrator to join our team.Job DescriptionAs a Payroll Administrator at Linked Business Process Outsourcing,...

  • Payroll Administrator

    3 weeks ago

    Pasig, National Capital Region, Philippines LINKED BUSINESS PROCESS OUTSOURCING Full time

    Payroll:-Calculate and interpret employee hours across multiple awards accurately.-Check manual timesheets for accuracy against client interpretations.-Manage payroll for allocated office locations, streamlining processes.-Liaise with sales and resource employees for missing or inconsistent information.-Process and confirm payroll to meet daily...

  • HR Payroll Services Coordinator

    6 days ago

    Pasig, National Capital Region, Philippines LINKED BUSINESS PROCESS OUTSOURCING Full time

    Work EnvironmentAt Linked Business Process Outsourcing, we pride ourselves on creating a collaborative and dynamic work environment that fosters innovation and growth. As a Payroll Administrator, you will work closely with our team to deliver exceptional service and support to our clients. You will be based in our [location] office and will have access to...

  • Business Process Improvement Manager

    5 days ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    Offshore Business Processing is seeking a highly skilled Business Process Improvement Manager to join our team. As a key member of our leadership team, you will be responsible for developing and implementing process improvement initiatives that align with our strategic priorities.About the Role:You will lead cross-functional projects aimed at eliminating...

  • Enterprise Business Process Management Officer

    7 days ago

    Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time

    Enterprise Business Process Management OfficerJob DescriptionPROCESS DESIGNERCapability Summary: Transform operating models such as end-to-end business process design and resource management; and establish performance measurement frameworks.Capability Description:Evaluates effectiveness of key processes using Lean Six Sigma, other quality management tools...

  • Process Improvement Officer

    7 days ago

    Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

    Select how often (in days) to receive an alert:Title: Process Improvement Officer (Inventory Management)The Process Improvement Officer (Inventory Management) provides technical leadership in ensuring the effectiveness of restaurant systems through proper management of the unit initiatives related to systems standardization, business process improvements,...

  • Office Administrator

    5 days ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    At Offshore Business Processing, we are looking for an experienced Office Administrator to join our team.Job DescriptionThe successful candidate will be responsible for providing administrative support to the finance department, ensuring accurate and timely financial data management, and maintaining confidentiality of sensitive information.Key...

  • Process Innovation Officer

    6 days ago

    Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

    About the RoleWe are seeking an experienced Process Innovation Officer to join our marketing team. This individual will be responsible for developing and implementing innovative solutions to drive business growth and improve operational efficiency.The ideal candidate will have a strong background in process innovation, with experience in product development,...

  • Recruitment Coordinator

    3 weeks ago

    Pasig, National Capital Region, Philippines LINKED BUSINESS PROCESS OUTSOURCING Full time

    We are seeking a detail-oriented and organized Administrator to join our team. In this role, you will oversee the end-to-end mobilization process, ensuring all compliance requirements are met and candidate documentation is accurately maintained. You will also assist with payroll and timesheet processing as part of your administrative responsibilities. This...

  • HR and Office Manager

    6 days ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    About the Role:We are seeking a highly organized and motivated HR and Office Manager to join our team at Offshore Business Processing. The successful candidate will be responsible for providing administrative support to our HR department, including but not limited to:Assisting with onboarding and offboarding processesManaging employee records and...

  • Compliance and Reporting Officer

    6 days ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    Job SummaryWe are looking for a highly organized and detail-oriented Asset Management Officer to join our team at Offshore Business Processing. As a key member of our Asset Management department, you will be responsible for ensuring the accurate and timely updating of company assets, including monitoring and updating trackers needed for Asset Management and...

  • Compliance Officer ISO 27001

    6 days ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    We are seeking an experienced Compliance Officer ISO 27001 to join our team at Offshore Business Processing. As a key member of our quality assurance team, you will be responsible for ensuring compliance with industry regulations and maintaining the highest standards of quality.About the RoleDevelop and maintain playbook, comprehensive manuals, standard...

  • Compliance Officer for Regulatory Affairs

    7 days ago

    Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    We are seeking a highly skilled and detail-oriented Compliance Officer to join our team at Offshore Business Processing. As a Compliance Officer, you will be responsible for ensuring that our company is fully compliant with all applicable laws and regulations.Your key responsibilities will include preparing and submitting reports and documents to regulatory...

  • Recruitment Coordinator

    2 weeks ago

    Pasig, National Capital Region, Philippines Linked Business Process Outsourcing Full time

    We are seeking a detail-oriented and organized Administrator to join our team. In this role, you will oversee the end-to-end mobilization process, ensuring all compliance requirements are met and candidate documentation is accurately maintained. You will also assist with payroll and timesheet processing as part of your administrative responsibilities. This...