Transition and Disaster Recovery Senior Manager

4 days ago

Manila, National Capital Region, Philippines AIA Philippines Full time

As a Disaster Recovery Senior Manager within Group Cloud Operations, you will play a crucial role leading a team responsible for managing disaster recovery activities for nominated AIA business units by governing and ensuring all requirements for business continuity are met according to AIA group standards and comply with regulatory requirements.

Being accountable for team performance, you will ensure the team successfully delivers appropriate recoverability planning and testing along with Disaster Recovery best practices to mitigate the overall risk to AIA critical business operations.

Responsibilities include, but are not limited to, the following:

  • Work closely with the Group Business Continuity, Business Unit, and internal delivery teams on service reporting activities.
  • Lead the development and execution of the Group Cloud Infrastructure Disaster Recovery program and ensure that an appropriate framework is in place to restore critical business processes based on expectations defined by the business in the event of a disaster.
  • Ensure appropriate recoverability planning and testing is in place along with Disaster Recovery best practices to mitigate the overall risk to critical business operations.
  • Lead the Disaster Recovery team on the strategy, planning, communication, implementation, and execution of policies and procedures to mitigate enterprise risk.
  • Identify industry trends, processes, orchestration tools, and methodologies pertaining to Disaster Recovery and establish a roadmap that drives innovation across AIA.
  • Lead and collaborate with various departments and Group Business Continuity to establish Disaster Recovery and Business Continuity recoverability plans and procedures while ensuring they are successfully tested through automated recovery orchestration.
  • Ensure Disaster Recovery projects and initiatives are delivered on time and meet key KPIs effectively.
  • Close Audit Observation issues; ensure compliance with the Group Business Continuity framework.
  • Provide guidance and advisory assistance to internal/business unit teams for DR implementation to be in line with Group Business Continuity policies and guidelines.
  • Conduct post-DR Test debrief, DR post-mortem, and prepare Management Report on DR tests conducted.
  • Define business continuity strategies based on the results of the business impact analysis and risk assessments and draft business continuity plans (BCPs) in line with the defined strategy, primarily focusing on disaster recovery strategies and plans.
  • Determine adequate incident response and crisis management structures, including crisis management plans (CMP) and communication guidelines as required.

Minimum Job Requirements:

  • 7+ years of working experience providing IT Disaster Recovery (DR) service from a designated regional IT hub for an organization with a global presence, with at least 2 years in a people management role.
  • Solid track record of managing performance and talent development of direct reports.
  • Well-versed with ITIL IT Service Continuity Management or equivalent concepts, including but not limited to: DR Framework, DR Activation, DR Maintenance, DR Reinstatement, etc.
  • Solid experience in digitalization and automation of DR Processes/Workflow.
  • Proven track record in project management.
  • Strong knowledge and understanding of Disaster Recovery and Business Continuity planning and testing processes.
  • Proven track record of high performance in executing Live DR Test scenarios.
  • Knowledge and experience in digitalization and automation of DR Processes will be an advantage.
  • Certification in Business Continuity, Disaster Recovery, and related disciplines preferred.
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