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Senior Transitions Manager

1 month ago

Manila, National Capital Region, Philippines Genpact Services LLC Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. —and we have fun doing it Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager - Transitions

In this role, you will be dealing with Practice SME's, Operations' Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams.

The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long terms' success.

Responsibilities
  1. Develop an understanding of the E2E solution and value being proposed.
  2. Contribute to the creation of the E2E Transition strategy/solution, along with the TL, by consolidating relevant inputs from cross-functional teams and validating assumptions for the proposed digital compendium.
  3. Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients' stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices.
  4. Understand G's Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas.
  5. Tap into internal networks – TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solutions in accordance with client's expectations.
  6. Own expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period.
  7. Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and be responsible for SLA adherence during the transition lifecycle (90 days post go-live).
  8. Foresee, assess, communicate, and mitigate project & process risks to impacted parties.
Qualifications we seek in youMinimum Qualifications
  1. Postgraduate/Graduate
  2. Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification.
  3. Project management / active Transitions experience.
  4. Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g., SAP or Oracle).
  5. Relevant experience in consulting and organizational change.
  6. Digital Pseudo Native: Build a Digital Mindset.
  7. Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations.
  8. Controller of 'E2E Transition Costs': Be accountable for Transition Costs.
  9. 'Global' Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions.
Preferred Qualifications/Skills
  1. Experience or exposure to digital deployment or projects.
  2. Experience in engaging in strategic and tactical discussions with senior partners to sell the product offering.
  3. Provide inputs for Transformation Focused with E2E view of the proposed solution.
  4. Proficient in leading the project set up through to delivery of new capabilities, and closure for all deals.
  5. Excellent interpersonal skills.
  6. Proficient in MS Office.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, s*x, ag*, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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