Trainer

3 weeks ago

Ayala Alabang, National Capital Region, Philippines Cyfle Full time
  • Execute training across different mediums: in-classroom and eLearning
  • Plan, organize, and implement a range of training activities for new hires as well as current employees of the company;
  • Lead in-classroom training for new hires
  • Conduct 1-1s with new hires to provide performance feedback and address any training gaps
  • Assist in the development of learning curricula
  • Monitor linkage between curriculum and improved learner job performance
  • Proactive in mastering skills across different teams
  • Create and maintain single source of truth documentation - workflow processes and standards that efficiently moves training assets through the design and development lifecycle.
  • Align and/or develop global processes or workflows the ensure consistency, streamlined efforts, and operational excellence.
  • Review training materials to ensure that they are clear, effective, engaging and scalable learner experiences.
  • Analyze data to identify opportunities for process, knowledge and communication improvements.
  • Manage course translation and localization processes

Minimum Qualifications:

  • Minimum 2-year experience in training in the BPO.
  • Self-directed and takes initiative in tackling problems big and small.
  • Excellent team player with experience working cross-collaboratively with multiple stakeholders.
  • Clear and effective written, verbal, and visual communication skills.
  • Superior organizational, time management, and prioritization skills.
  • Experience with learning management systems (LMS) or similar systems is advantage.
  • Extensive knowledge of instructional design theory and learning principles.
  • Proven ability to master the full training cycle.
  • Ability to present complex information to a variety of audiences.
  • Proficiency in MS Office and in database software.
  • Communicate with stakeholders and ensure team learning solutions are discoverable, accessible and effective.
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